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Operations Analyst, Operational Analyst

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Amazon

8d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a bachelor's degree, basic Excel skills, experience with Microsoft Office, and strong verbal and written communication skills. Being process-driven and adaptable is a plus.
  • You will manage end-to-end process execution, ensure SLA adherence, consult internal teams, and generate regular reports for the Payments Issuance Business.

Requirements

  • Basic Qualifications
  • * Bachelor's degree
  • * Experience with Excel
  • * Experience with Microsoft Office products and applications
  • Preferred Qualifications
  • * The ideal candidate will be process driven, an effective communicator, and appreciate a dynamic work environment.
  • * Should have basic excel skills
  • * Excellent verbal and written communication skills

Responsibilities

  • Own end-to-end process execution for Payments Issuance Business (multiple digital categories) for internal as well as external customers
  • Work closely with our partner and internal teams to ensure 100% SLA adherence and top-notch customer experience
  • Act as a ops consultant for internal customers for digital categories
  • Regular reporting for all SLAs, processes etc.

FAQs

What is the primary responsibility of the Operations Analyst position at Amazon India Payments Business?

The primary responsibility is to own end-to-end process execution for the Payments Issuance Business, ensuring top-notch customer experience and 100% SLA adherence.

What qualifications are required for this role?

A Bachelor's degree is required, along with experience with Excel and Microsoft Office products and applications.

Is prior experience in payments or sales coordination necessary for this role?

While prior experience in payments or sales coordination is not explicitly required, being process-driven and having effective communication skills are essential for this role.

What tools will I be expected to use in this job?

You will be expected to use Excel and other Microsoft Office applications regularly for reporting and process management.

What qualities are preferred in candidates for this position?

The ideal candidates will be process-driven, effective communicators, and should thrive in a dynamic work environment.

How do I ensure a top-notch customer experience in this role?

You ensure a top-notch customer experience by working closely with internal and partner teams to maintain SLA adherence and providing operational consultancy for internal customers.

Will I be required to generate reports regularly?

Yes, regular reporting for all SLAs and processes is a key responsibility of the role.

Is this role suitable for someone who enjoys a fast-paced work environment?

Yes, the role is suitable for individuals who appreciate a dynamic and fast-paced work environment.

What company is offering this position?

The position is offered by Amazon Pay (India) Private Limited.

What is the Job ID for this position?

The Job ID for this position is A2798560.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.