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Operations and Port Delivery Agent | Fixed Term

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TUI

Oct 31

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Amsterdam

Requirements

  • Bachelor’s degree in Tourism, Supply Chain and Logistics, Business Management or any related field.
  • Ideally have experience in the Cruise and/or Tour Operations business.
  • Flexible working times in shift patterns (Monday-Sunday) for successful 24/7 cruise and river operation during the high season (March – October).
  • Experienced and confident working within a diverse team, with a keen drive to deliver excellent results.
  • Confident with Microsoft Office programs, in particular, intermediate Excel (can do basic functions, formulas, pivot tables)
  • A problem-solver who likes to suggest and implement improvements in our ways of working towards a more digital culture.
  • A self-starter who collaborates well and supports team goals.
  • Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics.
  • Excellent communication skills, both verbal and written in English. Conversational Dutch, Italian or Spanish is an advantage (but not compulsory).
  • Full manual (shift stick) driver’s license is required for this role.

Responsibilities

  • Plan, manage, and successfully execute large-scale operations; shore excursions, embarkation and disembarkation services, pre and post extension services, hotel services and airport services, amongst others.
  • Approach operations with a structured detailed waterfall project management framework to be able to execute within set timelines.
  • Maintain continuous communication with cruise and river line head offices, ships, Port Authorities, vendors, staff and guides as well as any other internal and external stakeholders for efficient operation management.
  • Efficiently manage and track operational information, accounting tasks, and settlements, including problem-solving invoices, for accurate reporting and invoicing.
  • Thinking continuously out of the box to improve processes and product to be more efficient and effective.
  • Early adopter of new software applications and has experience with implementation of software.
  • Be available for early starts and weekend work at the port, demonstrating flexibility and commitment to operational demands.

FAQs

What is the job title for this position?

The job title is Operations and Port Delivery Agent.

Where is the job located?

The job is located in Amsterdam, Netherlands, in a hybrid work format.

What is the duration of the contract for this position?

The contract is a fixed-term seasonal contract for one year.

Is prior experience in the cruise industry required?

While it is desirable to have experience in the Cruise and/or Tour Operations business, it is not explicitly required.

What qualifications are needed for this role?

A Bachelor’s degree in Tourism, Supply Chain and Logistics, Business Management, or a related field is required.

What languages are required for the position?

Proficiency in English is required, and conversational Dutch, Italian, or Spanish is an advantage but not compulsory.

Is a driver's license required for this job?

Yes, a full manual (shift stick) driver’s license is required for this role.

What are the expected working hours for the position?

The position requires flexible working times in shift patterns from Monday to Sunday, especially during the high season (March – October).

Are there any benefits offered with this role?

Yes, benefits include a competitive salary package, paid training days, access to TUI Learning Hub and Skills Academy, and involvement in charity and sustainability initiatives.

What kind of skills is the company looking for?

The company seeks a problem-solver with good communication skills, proficiency in Microsoft Office (especially Excel), and the ability to adapt to various operational demands.

Will I need to travel for this job?

There may be travel required to various ports and venues as part of managing operations.

Does TUI support diversity and inclusion in the workplace?

Yes, TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are.

How does TUI accommodate candidates with disabilities?

TUI is committed to supporting candidates with disabilities and impairments and encourages them to reach out for any required support.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days

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