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Operations and procurement manager

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DHL

Jan 22

  • Job
    Full-time
    Senior & Expert Level
  • Logistics
  • Dubai

AI generated summary

  • You have freight forwarding experience, advanced communication skills, motivational techniques, strong planning and analytical abilities, and a commitment to team development and service delivery.
  • You will improve procedures, exceed service standards, monitor performance, support staff development, drive productivity, manage procurement, and ensure efficient service delivery.

Requirements

  • You have a proven track record in the field of freight forwarding and / or shipping
  • You possess advanced communication skills and styles
  • You demonstrate experience in using various motivational techniques
  • You have a willingness to question tradition in order to find a better way
  • You possess excellent planning and organisational skills
  • You have proven analytical and troubleshooting skills
  • You have experience in managing and developing people with a genuine commitment to service delivery
  • You have experience in leading teams through change

Responsibilities

  • In this role, you will continuously review operational procedures to implement and execute positive improvements
  • Live a ‘best in class’ service offering at all times
  • You identify resource requirements to exceed agreed service standards
  • Monitor service level agreements and implement corrective action where required
  • You promote efficiency and profitability by encouraging and facilitating a climate of best practice and quality throughout the department
  • You create a performance culture that secures support and respect from staff and drives continuous improvement
  • You implement and support Company and Group Human Resources policies and procedures
  • You proactively support Operational change projects, demonstrate and encourage the belief that learning, development and change is a personal responsibility
  • You reinforce a learning culture by actively supporting, rewarding and providing opportunities for staff development
  • You will drive productivity improvement and service excellence through efficient use of our systems.
  • You will be responsible for the procurement related to logistic services as well as build sustainable relationships within the carrier network.
  • Be the “go to” Operations expert and work closely with Group Operations to ensure best in class and efficient service delivery is maintained

FAQs

What is the main responsibility of the Operations and Procurement Manager at DHL Global Forwarding?

The main responsibility of the Operations and Procurement Manager is to lead and manage the operational team in developing services, ensuring targets in activities, service quality, and productivity are exceeded.

What qualifications are required for the Operations and Procurement Manager position?

Candidates should have a proven track record in freight forwarding and/or shipping, advanced communication skills, excellent planning and organizational skills, and experience in managing and developing teams.

What kind of working environment does DHL Global Forwarding provide?

DHL Global Forwarding fosters a positive work environment that encourages personal and professional development among employees, as evidenced by our TOP EMPLOYER certification.

Is there potential for career advancement in this role?

Yes, there are opportunities for further career development within the company.

Will the Operations and Procurement Manager work independently or as part of a team?

The Operations and Procurement Manager will work as part of a team, leading and coordinating efforts to enhance service delivery and operational efficiency.

What skills are emphasized for this managerial position?

Skills emphasized for this role include analytical and troubleshooting abilities, motivation techniques, planning, organizational skills, and the capacity to lead teams through change.

What is the company's commitment to diversity and inclusion?

DHL Global Forwarding is an equal opportunity employer and evaluates qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

How does the Operations and Procurement Manager contribute to customer service?

The Operations and Procurement Manager promotes efficiency and profitability, creates a performance culture, and develops customer and carrier relationships to drive service improvements and deliver best-in-class service.

What values does DHL Global Forwarding prioritize?

The values prioritized by DHL Global Forwarding include Respect & Results.

What is the primary mission of DHL Global Forwarding?

The primary mission of DHL Global Forwarding is "Excellence. Simply Delivered."

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DHL

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.

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