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Operations Client Service, Off

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State Street

9d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Banking & Finance
  • Hyderabad
  • Quick Apply

AI generated summary

  • You need a BS in Finance/Business, 8+ years in Custody/Fund Accounting (management experience), strong Excel/PowerPoint skills, and excellent communication, organization, and relationship-building abilities.
  • You will manage daily team activities, address operational issues, coordinate new projects, train staff, implement best practices, and assist with compliance and audits.

Requirements

  • Equivalent to a BS degree in Finance, Business or related field.
  • At least 8 years of related Custody and/or Fund Accounting experience, part of which must have been in a management or supervisory capacity.
  • Knowledge of securities language and legal requirements.
  • Good interpersonal, organizational and management skills.
  • Solid understanding of operational functions within Custody and/or Fund Accounting. Ability to provide technical expertise to resolve daily problems.
  • Demonstrated computer proficiency and working knowledge of various software applications.
  • Ability to develop and enhance client relationships.
  • Must have strong Excel and PowerPoint skills.
  • Must be able to work in a fast paced environment with global stakeholders and possess exceptional ability to prioritize work priorities.
  • Must possess strong verbal and written communication skills.
  • Must have the initiative and capability to collaborate with a diverse stakeholder base to deliver timely and high quality output.
  • Must be highly organized with strong attention to detail.

Responsibilities

  • Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
  • Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
  • Act as primary contact and escalation point for operational issues
  • Manage and escalate issues related CoE’s and other Shared Services
  • Manage production activities of Shared Service Associate I, II and Senior Associate
  • Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects
  • Organize Shared Service internal meetings, as needed, and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items
  • Identify and implement consistent operational best practices
  • Assist with compliance/fiduciary reviews and audits
  • Train, develop and motivate new staff, complete performance appraisals
  • Provide coaching and development opportunities to staff, participate in individual on-going training and development
  • Provide technical expertise to resolve daily problems
  • Serve on committees. Help define and implement new company initiatives
  • During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
  • Other duties as assigned

FAQs

What is the job title for this position?

The job title is Operations Client Service, Off within SSGS Asset Owners Institutional Investors Services (IIS).

What are the primary responsibilities of this role?

The primary responsibilities include managing day-to-day operations of a functional team, serving as the primary contact and escalation point for operational issues, coordinating the implementation of new funds and processes, and providing training and development to staff.

What qualifications are required for this position?

Candidates are required to have a BS degree in Finance, Business or related field, at least 8 years of related Custody and/or Fund Accounting experience, and good interpersonal, organizational, and management skills.

What is the shift timing for this job?

The shift timing for this job is from 7 PM IST to 4 AM IST.

Is experience in a management or supervisory capacity necessary?

Yes, part of the related Custody and/or Fund Accounting experience must have been in a management or supervisory capacity.

What skills are emphasized for success in this role?

Skills emphasized for success include client focus, leadership focus, operational efficiency focus, performance focus, and a quality & risk focus.

Are there any specific software skills required?

Yes, strong Excel and PowerPoint skills are required, along with a solid understanding of various software applications.

Is training provided for new staff?

Yes, the role involves training, developing, and motivating new staff, as well as providing coaching and development opportunities.

How does State Street engage with diversity and inclusion?

State Street values diverse backgrounds and experiences and is committed to creating an inclusive environment where everyone can thrive. They actively engage with communities and offer support for employee networks.

What benefits can employees expect from State Street?

Employees can expect competitive and comprehensive benefits packages, including generous medical care, insurance plans, flexible work programs, and educational support for professional development.

State Street

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.