Operations Coordinator, Disney Destinations International

The Walt Disney Company

Aug 22

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
London

Requirements

Required Qualifications & Skills
Strong administrative experience with excellent attention to detail - ESSENTIAL
Travel operations experience, desired
Travel reservations system experience, preferred
Travel Industry, Disney Parks and Resorts experience, preferred
Adept in efficiently managing a range of deliverables and managing own workload, in a fast-paced, high volume environment
Proven strong communication (verbal and written) and presentation skills
Aptitude to learn new systems - in-house and third party
Cultural sensitivity for working with international team and guests
Demonstrates high levels of guest service
Analytical and problem solving skills

Responsibilities

Provision of daily operational support for the Disney Central (DC), Sales and Guest Care teams across the Disneyland Paris (DLP) product. Coordinate fast, efficient and accurate responses to information requests
Investigate and resolve Guest issues and complaints, in accordance with internal and external guidelines and laws, working with the DLP Guest Communications team as required
Resolve issues quickly and efficiently, including all post-reservation, pre-departure, and in-resort issues
Support with payment and credit card issues to ensure a timely resolution
Triage and manage the Operations email in-boxes, covering DLP transport inclusive packages, and DLP hotel and ticket packages
Carry out quality control of all DLP WDTC International bookings, liaising with DLP Tour Operator Team
Work with Guest care team to ensure that DLP booking amendments, including major schedule changes impacting DLP transport inclusive packages across flights, train, self-drive are followed through in a timely manner
Support with credit control across all DLP bookings to ensure bookings are paid in time
Monitor and control DLP hotel refurbishment processes and ensure all guests/relevant internal teams are informed
Pull detailed reporting using in-house systems as required to aid in cross-functional decision and reporting needs
Create briefs and training modules for new DLP products and offerings
Collaborate with external partners for booking maintenance and issue resolution
Provide ad-hoc team cover for the Operations Coordinators to support Walt Disney World and Disney Cruise Line guests

FAQs

What is the work schedule for the Operations Coordinator position?

The position requires four days of onsite work per week at our Hammersmith location, with the flexibility of one day working from home.

Is travel industry experience required for this role?

While travel operations experience is desired, it is not explicitly required; however, experience in the travel industry is considered beneficial.

What kind of support will I provide to Disneyland Paris guests?

You will provide daily operational support, investigate and resolve guest issues and complaints, and assist with payment and booking amendments, among other responsibilities.

Are there any specific qualifications needed for this position?

Yes, strong administrative experience with excellent attention to detail is essential. Additionally, strong communication, analytical, and problem-solving skills are required.

What are the benefits of working in this role?

Benefits include 25 days annual leave, private medical insurance and dental care, free park entry for you and your family, Disney discounts, and excellent parental and guardian leave.

Will I have opportunities to collaborate with external partners?

Yes, you will collaborate with external partners for booking maintenance and issue resolution.

Are there opportunities for professional development in this position?

Yes, you will have the opportunity to create briefs and training modules for new DLP products and offerings, supporting your professional development.

Is there a diversity and inclusion policy at Disney?

Yes, the Walt Disney Company is committed to forming a diverse workforce that is representative of our audiences and ensures that all can thrive and belong.

Are accommodations available for individuals with disabilities?

Yes, the company provides reasonable accommodations to individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

What type of reporting will I need to pull in this role?

You will need to pull detailed reporting using in-house systems as required to aid in cross-functional decision-making and reporting needs.

The Walt Disney Company

Entertainment & Media

Industry

10,001+

Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!