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Operations Director



14d ago

  • Job
    Senior (5-8 years)
  • People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You must have experience in corporate billing, client management, and HR systems, as well as improving processes and efficiencies. Strong analytical skills, ability to manage complex teams, influence, negotiate, and be flexible. Working with HR is preferred.
  • You will assist in operational matters, streamline initiatives, manage support teams, provide training, attend meetings, track forecasts, promote tools, recruit, own promotions, participate in network, support budget processes, engage off-shore teams, champion people experience.


  • Familiarity with corporate billing, client relationship management and human resource systems
  • Experience enhancing processes and improving efficiencies to increase team capacity.
  • Some analytical ability is required in order to gather and summarise data for reports and to find solution to various admin issues. This includes being financially numerate, having a good understanding of P&Ls and being highly proficient with Excel
  • Ability to priortise workload with a strong attention to detail and willingness to complete projects in a timely and efficient manner
  • Experience of managing complex direct and matrix teams
  • Influencing and negotiating skills
  • Strong work ethic, with a willingness and flexibility to take on additional duties and maintain a ‘can do’
  • An experience working alongside HR would be preferrable


  • Assisting the COO on all Operational matters
  • Identifying opportunities to streamline operational initiatives and improve efficiencies.
  • Managing support teams and maintaining engagement.
  • Understanding our platforms and providing training to upskill wider teams.
  • Supporting the business leads with ad hoc demands.
  • Overseeing and driving alignment within our Shadow board.
  • Attending operational meetings to ensure maximum productivity and continuous improvement.
  • Producing flash forecasts on a monthly basis and tracking
  • Support data and knowledge management
  • Promoting and championing the use of JLL tools available.
  • Working with the Early Careers team to ensure adequate recruitment into our teams.
  • Owning the recruitment trackers and engagement with Talent Acquisition function
  • Owning the promotion process across the business line
  • Participating in the operation managers network across JLL to share knowledge and best practices.
  • Supporting with budget and reforecast processes
  • Supporting with year end renumeration planning
  • Providing input and helping develop sub-business line business cases and strategy documents
  • Engaging with the off-shore teams for ALAR to ensure quality of services, alignment with SLAs and ensuring the team feel integrated and part of the ALAR family
  • Championing people experience cross the business line


What are the key responsibilities of an Operations Director in this role?

The key responsibilities include overseeing operational initiatives and programs that impact the business's productivity, supporting Business Line leaders to strengthen and grow client relationships, and focusing on transformation within the organization.

What skills are required for an Operations Director in this position?

The ideal candidate should possess strong business acumen, problem-solving skills, adaptability, and be enthusiastic, versatile, and motivated.

What teams will the Operations Director be working with in this role?

The Operations Director will work across our UK Agency, Lease Advisory, and Rating (“ALAR”) teams to support Business Line leaders.

What kind of experience is preferred for someone applying for the position of Operations Director?

Preferred candidates should have experience in operational management, business development, and working across multiple teams within a commercial real estate environment.

What are the main goals for the Operations Director to achieve in this role?

The main goals for the Operations Director include strengthening and growing client relationships, improving operational efficiency and productivity, and driving transformational initiatives within the organization.

We shape the future of real estate for a better world

Real Estate & Construction

Mission & Purpose

We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.


  • Medical Plan

    Choose from three plan options: Standard, Plus or Basic, administered by UnitedHealthCare and, in limited locations, Kaiser Permanente. Health Savings Account (HSA) automatically comes with Plus or Basic plans and is Company-funded with $600 for employee coverage, or $1,200 for employee+1 or family coverage. 100 percent preventive care coverage is included with all plans.

  • Paid time off (PTO)

    Combines vacation, sick leave and personal time: 18 to 28 days per year, depending on your years of service and job level.

  • Enhanced Life Insurance

    Take advantage of group rates on optional coverage for you, your spouse/domestic partner and children at your own cost. Enroll when first eligible for the most favorable underwriting.

  • Parental Leave Pay

    Six weeks of paid leave at 100% of salary.

  • Flexible work arrangements

    May be available to help you balance work, family and personal commitments.