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Operations Engineer , AWS Managed Services

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Amazon

13d ago

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need 1+ years in troubleshooting Linux/network issues, a degree in IT/engineering, AWS knowledge, basic networking skills, experience with programming languages, and familiarity with virtualization.
  • You will troubleshoot deployments, automate AWS resource changes, build tools, communicate with customers during events, create tutorials, and solve complex multi-service problems.

Requirements

  • 1 + years of relevant experience and troubleshooting experience to resolve straightforward Linux and network related technical problems.
  • Troubleshoot basic connectivity problems across the different layers of the OSI model from the Linux stand point of view using tools like ping, traceroute, ifconfig, tcpdump, etc.
  • Basic understanding of Networking fundamentals like CIDR notations, OSI model, HTTP/HTTPS, DNS, SSH, TCP, routing, switching, subnets, ACLs, NAT.
  • Perform and basic networking administration tasks like being able to connect an individual PC to the network/internet and set FW rules.
  • Bachelor's Degree in an engineering or IT related discipline.
  • Experience with AWS or other Cloud technology.
  • Other programming languages (Python, Java, C++, C#, Ruby, Bash and PowerShell).
  • Experience with virtualization technologies (Hypervisors, VMware, Xen).
  • Experience managing full 3-tier architecture (Presentation, Application, and Data tier).

Responsibilities

  • - Learn and use ground-breaking technologies
  • - Troubleshoot application deployments, recreate customer issues, build proof of concept applications
  • - Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • - Build and maintain Cloud Formation templates and shell scripts to automate and deploy AWS resources and configuration changes
  • - Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale
  • - Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
  • - Drive customer communication during critical events
  • - Write tutorials, how-to videos, and other technical articles for the AWS customer community
  • - Work on critical, highly complex customer problems that will span multiple AWS services

FAQs

What qualifications are required for the Operations Engineer position?

A Bachelor's Degree in an engineering or IT related discipline is required, along with 1+ years of relevant experience with troubleshooting Linux and network-related technical problems.

Is experience with AWS necessary for this role?

Yes, experience with AWS or other cloud technology is required for this position.

What programming languages should I be familiar with?

Candidates should have experience with programming languages such as Python, Java, C++, C#, Ruby, Bash, and PowerShell.

What networking skills are required for this position?

A basic understanding of networking fundamentals, including CIDR notations, OSI model, HTTP/HTTPS, DNS, SSH, TCP, routing, switching, subnets, ACLs, and NAT is required.

Will I be involved in troubleshooting customer issues?

Yes, you will troubleshoot application deployments, recreate customer issues, and apply advanced troubleshooting techniques to provide unique solutions.

Are there opportunities for mentorship and career growth in this position?

Yes, the company offers continuous knowledge-sharing, mentorship, and other career-advancing resources to help you develop as a professional.

What is the team culture like at AWS?

AWS fosters an inclusive team culture, encouraging diversity and promoting learning and curiosity through employee-led affinity groups and ongoing events.

Is work-life balance valued at Amazon?

Yes, Amazon values work-life harmony and strives for flexibility to ensure that employees can successfully manage both their work and home responsibilities.

What kind of tools will I be using in this role?

You will be using various troubleshooting tools such as ping, traceroute, ifconfig, and tcpdump, as well as building and maintaining CloudFormation templates and shell scripts.

Do I need experience with virtualization technologies?

Yes, experience with virtualization technologies such as Hypervisors, VMware, and Xen is a plus.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.