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Operations Excellence Manager, YouTube Trust and Safety

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Google

Jan 16

Applications are closed

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Hyderabad, +1
    Remote

Requirements

  • Bachelor's degree in Computer Science, Mathematics, Statistics, Engineering, related discipline or equivalent practical experience.
  • 7 years of experience in operations program management domain
  • Experience with SQL and analyzing data sets to drive decision making.
  • Experience with scaled operations and or/operational roles in trust and safety.
  • Experience using data analysis to drive decision making.
  • Experience in Process Improvement/Lean six sigma.
  • Ability to manage ambiguity and, adapt and lead through dynamic environments.

Responsibilities

  • Scope and drive cross-organizational projects, programs and improvement efforts to solve operational challenges impacting YouTube Trust and safety. Manage cross-functional relationships and workstreams across Trust and safety organization to execute projects that improve operational efficiency and efficacy.
  • Define and execute operating processes and tools to manage reviewer operations. Identify challenges and issues across the organization, creating programs and/or processes to solve them. Drive high-level progress on roadmap and manage large dependencies and blockers.
  • Set up cadence for workstreams and communications flow to raise and address blockers, ensuring mitigation is in place when needed.
  • Oversee team-wide and executive communications, including weekly executive leadership updates.
  • Work with the vendor partners, scaled operations and cross-functional teams to develop and maintain a list of process efficiency and effectiveness. Serve as a point of contact for various work efforts.

FAQs

What is the minimum educational requirement for the Operations Excellence Manager position?

The minimum educational requirement is a Bachelor's degree in Computer Science, Mathematics, Statistics, Engineering, or a related discipline, or equivalent practical experience.

How many years of experience are required for this role?

A minimum of 7 years of experience in the operations program management domain is required.

Is experience with SQL necessary for this position?

Yes, experience with SQL and the ability to analyze data sets to drive decision making is required.

What are some preferred qualifications for this role?

Preferred qualifications include experience with scaled operations or operational roles in trust and safety, data analysis experience for decision making, proficiency in Process Improvement/Lean six sigma, and the ability to manage ambiguity and lead through dynamic environments.

What kind of team will the Operations Excellence Manager be a part of?

The Operations Excellence Manager will be part of YouTube Trust and Safety's Process Optimization team within the Global Scaled Operations team.

What are the primary responsibilities of this role?

Responsibilities include scoping and driving cross-organizational projects, defining and executing operating processes and tools, managing communications, and overseeing team-wide and executive communications.

Will I be working with cross-functional teams in this role?

Yes, you will manage cross-functional relationships and workstreams to execute projects that improve operational efficiency and efficacy.

Does the organization promote diversity and inclusion?

Yes, Google is committed to being an equal opportunity workplace and emphasizes diversity and inclusion in its hiring practices.

Is there an opportunity for career growth in this position?

Yes, the role offers opportunities for career growth within a dynamic and fast-paced environment focused on operational excellence.

What is the company's stance on equal employment opportunities?

Google is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Technology
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Employees
1998
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