Logo of Huzzle

Home

Matches

Explore

Manage

Operations Manager

image

Marks and Spencer

Nov 9

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • London

Requirements

  • Customer obsessed and always aiming higher, helping others to get closer to customers and put them first
  • Able to build strong cross functional relationships, working in collaboration with and influencing a diverse set of internal and external stakeholders
  • A problem solver, with experience of developing pragmatic solutions to complex business problems, with a proven ability to identify and influence change
  • Comfortable with autonomy and ambiguity, managing and developing your own performance to deliver business objectives
  • Strong experience in the use of MS Office applications, with high levels of accuracy and written communication

Responsibilities

  • Support and influence new Financial Services initiatives, campaigns and transformation activity keeping the customer and the colleague at the heart of all conversations and ensuring operational needs and requirements are represented
  • Collaborate with stakeholder and partners to develop effective ways of working constantly looking for improvements to develop all aspects of service within Financial Services, and with our partners, to include service delivered across our contact centres, complaints teams via voice and chat, through .com or via the app
  • Support the Financial Services operating model and lead continuous improvement of processes ensuring we have the most simple and effective processes, and operating procedures are up to date
  • Partner with the retail activity and communications teams to deliver Financial Services initiatives, campaign and transformation communications to M&S Stores when required, and ensuring written communications are delivered right first time
  • Support investigations, fixes and remediation on any incidents, escalated issues and complaints with the relevant teams and reacting in the moment to deal with issue as they arise.

FAQs

Do we support remote work?

Yes, we do remote work in a hybrid format, with support teams spending time in the office and with partners three days a week.

What benefits do employees receive after completing their probationary period?

After completing your probationary period, you’ll receive a 20% colleague discount across all M&S products and many third-party brands for you and a member of your household.

Is there a bonus scheme in place for employees?

Yes, there are discretionary bonus schemes awarded based on individual performance objectives and the overall performance of the business.

What type of pension scheme does M&S offer?

M&S offers a generous Defined Contribution Pension Scheme along with Life Assurance.

Are there opportunities for professional development?

Yes, M&S provides a tailored induction and a wide range of training programs to develop employees' skills.

Does M&S offer any support for employees’ wellbeing?

Yes, M&S offers a fantastic range of wellbeing support, including access to a 24/7 Virtual GP and PAM Assist for employees and their families.

What kind of leave is provided for family support?

M&S offers industry-leading parental, adoption, and neonatal policies, providing support and flexibility for employees' families.

Are employees encouraged to participate in charity work?

Yes, M&S provides a charity volunteer day to allow employees to support a charity or cause they're passionate about through a dedicated day away from work.

What qualities are M&S looking for in an Operations Manager?

M&S seeks a customer-obsessed individual with strong cross-functional relationship-building skills, problem-solving abilities, comfort with autonomy and ambiguity, and experience in using MS Office applications.

How does M&S view diversity and inclusion?

M&S is committed to building diverse and representative teams, fostering an inclusive environment where everyone can bring their whole selves to work and thrive.

image

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

Get notified when Marks and Spencer posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?