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Operations Manager

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IBM

10d ago

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Frankfurt

AI generated summary

  • You need several years in operations management, project management experience (agile preferred), strong Excel skills, KPI knowledge, excellent communication, and fluency in German and good English.
  • You will create forecasts, monitor KPIs, conduct analysis, optimize operations, collaborate with leadership, improve reporting systems, assess employee workload, manage projects, and prepare meetings.

Requirements

  • Mehrjährige Berufserfahrung im operativen Management, idealerweise in einem international agierenden Unternehmen
  • Erfahrung im Projektmanagement und der Steuerung von Transformationsprozessen, vorzugsweise im agilen Umfeld
  • Sehr guter Umgang mit den gängigen Microsoft Office Tools, insbesondere Excel
  • Fundierte Kenntnisse im KPI-Management, Reporting und in der Analyse von Unternehmensprozessen
  • Sehr gute mündliche und schriftliche Kommunikationsfähigkeit und ein verbindliches Auftreten
  • Ausgeprägte analytische, strukturierte und lösungsorientierte Arbeitsweise und die Fähigkeit, datenbasierte Maßnahmen abzuleiten
  • Hohes Engagement und kreatives Denken sowie hohe Kommunikationsstärke
  • Sehr gute Deutsch- und gute Englischkenntnisse

Responsibilities

  • Erstellung von regelmäßigen Forecasts und detaillierten Reports, die als Grundlage für strategische Entscheidungen dienen
  • Überwachung wichtiger KPIs (z. B. Mitarbeiterauslastung, Umsätze, Arbeitszeiten) und Ableitung entsprechender Maßnahmen in enger Abstimmung mit der Geschäftsführung
  • Soll- / Ist-Abgleichanalysen von internen KPIs
  • Optimierung des operativen Tagesgeschäfts, sowie Steuerung und Überwachung der internen Prozesse für alle Standorte in Deutschland
  • Enge Zusammenarbeit mit Geschäftsführung und Führungskräften
  • Entwicklung und kontinuierliche Verbesserung von Reporting- und Analysesystemen
  • Analysen zur Mitarbeiterauslastung sowie Ermittlung von zusätzlichen Bedarfen
  • Eigenständige Übernahme von strategischen Projekten
  • Vorbereitung und Durchführung von Management Meetings

FAQs

What is the role of the Operations Manager at IBM CIC Germany?

The Operations Manager is responsible for creating forecasts and detailed reports, monitoring key KPIs, optimizing daily operations, overseeing internal processes, and collaborating closely with management.

What are the educational requirements for this position?

A Master's Degree is preferred for this position.

Is prior experience required for this role?

Yes, several years of professional experience in operational management, preferably in an international company, is required.

What tools are essential for this job?

Proficiency in Microsoft Office Tools, particularly Excel, is essential.

Are there opportunities for professional growth?

Yes, there are individual career paths and targeted support through a Career Coach, as well as various training and certification opportunities.

What language skills are necessary for this role?

Very good German language skills and good English language skills are required.

How does the company ensure employee satisfaction and engagement?

The company offers various team events, flexible working conditions, and encourages ideas and active contributions from employees.

What is the working environment like?

The working environment is interdisciplinary and collegial, with collaboration among teams.

Is there a mentoring program available for new employees?

Yes, there is a mentor and buddy program to support new employees both in their onboarding and professionally.

What benefits does the company offer?

The company offers 30 days of vacation, flexible working hours, mobile work options, various team events, and benefits such as JobRad.

Technology
Industry
10,001+
Employees
1911
Founded Year

Mission & Purpose

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We're here to help every creator turn their "what if" into what is. Let's create something that will change everything