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Operations Manager

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Amazon

29d ago

  • Job
    Full-time
    Mid Level
  • Baton Rouge

AI generated summary

  • You need 3+ years in employee management, a degree or 2+ years at Amazon, experience in metrics/process improvement, team management, and excellent problem-solving and communication skills.
  • You will support and motivate teams, lead projects, manage safety and productivity, collaborate with support teams, and perform physical tasks in varied environments.

Requirements

  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • 1+ years of performance metrics, process improvement or lean techniques experience
  • Experience managing a team of 2+ salaried employees and 70+ indirect employees
  • Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
  • Demonstrated problem solving skills and analytical skills
  • Excellent customer service skills, communication skills and interpersonal skills
  • Track record of meeting or exceeding department performance goals
  • A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
  • Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

  • Support, mentor, and motivate your salaried and hourly workforce
  • Lead large-scope projects with site and regional impact
  • Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • Continuously climb and descend stairs (applies to sites with stairs)

FAQs

What is the role of an Operations Manager at Amazon?

The Operations Manager is responsible for leading and developing a team to maintain safety, quality, attendance, and performance in delivering customer orders efficiently.

What are the key responsibilities of the Operations Manager?

Key responsibilities include supporting and mentoring the workforce, managing safety and productivity, collaborating with support teams, and leading large-scope projects with site and regional impact.

What are the physical requirements for this position?

The role requires lifting up to 49 pounds, standing or walking for up to 12 hours, and frequently pushing, pulling, squatting, bending, and reaching.

What are the basic qualifications needed for the Operations Manager position?

Candidates should have 3+ years of employee and performance management experience and a Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Is work schedule flexible for this position?

Yes, the Operations Manager must be able to work a flexible schedule, including weekends, nights, and holidays.

What preferred qualifications should candidates have?

Preferred qualifications include experience with performance metrics and process improvements, managing a large team, demonstrated problem-solving skills, and a degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Does Amazon provide training for Operations Managers?

Yes, Amazon offers various opportunities for professional growth and training as part of its fulfillment network.

Is experience in specific industries preferred for this role?

Yes, experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments is preferred.

What is the work environment like for Operations Managers?

The work environment may vary in noise level, can be loud, and is subject to variable temperatures and weather, particularly in loading areas.

How does Amazon support diversity and inclusion in the workplace?

Amazon is committed to a diverse and inclusive workplace and provides equal employment opportunities without discrimination based on various protected statuses.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.