Logo of Huzzle

Home

Matches

Explore

Manage

Operations Manager, GenAI, Trust and Safety, YouTube

image

Google

1mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • London

AI generated summary

  • You need a Bachelor's degree, 7 years in operations/business management, analytics, vendor management, and experience with AI solutions. Strong communication and stakeholder relationship skills are essential.
  • You will collaborate with teams to explore AI technologies, manage vendor performance, ensure quality assurance, and communicate updates to vendors on operations and processes.

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in operations or business management, and vendor management.
  • 7 years of experience using analytics or applying project management tools to address business issues.
  • Preferred qualifications:
  • Experience working with Business and Product/Engineering teams in a fast paced environment.
  • Experience with AI enabled solutions, including Agentic AI across text and multi-modal applications for self-help support and troubleshooting use-cases.
  • Ability to communicate and influence effectively, including excellent presentation skills and experience presenting to senior audiences.
  • Ability to build strategic stakeholder relationships in an environment that can be ambiguous and susceptible to changing needs.
  • Interest in technologies such as leveraging GenAI tools in your day-to-day to enhance the quality, effectiveness, and creativity of deliverables.

Responsibilities

  • Collaborate with cross-functional teams to explore and experiment with new AI technologies and approaches, develop a roadmap, lead proof-of-concepts and scaled solutions.
  • Identify and evaluate Critical User Journeys opportunities to incubate with AI and advance our enforcement capabilities.
  • Monitor vendor performance, ensure compliance with goals, and manage invoices. Collaborate closely with a wide-range of stakeholders including engineers, product managers, and policy experts.
  • Drive quality performance management through ensuring Quality Assurance (QA) insights and collection from vendors, and assist vendors with pre-launch quality readiness.
  • Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.

FAQs

What are the minimum qualifications for the Operations Manager position?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, 7 years of experience in operations or business management and vendor management, and 7 years of experience using analytics or applying project management tools to address business issues.

What preferred qualifications are looked for in candidates for this role?

Preferred qualifications include experience working with Business and Product/Engineering teams in a fast-paced environment, experience with AI-enabled solutions such as Agentic AI, excellent communication and presentation skills, ability to build strategic stakeholder relationships, and an interest in leveraging GenAI tools.

What are the key responsibilities of the Operations Manager at YouTube?

Key responsibilities include collaborating with cross-functional teams to explore AI technologies, identifying and evaluating user journey opportunities, monitoring vendor performance, driving quality performance management, and serving as the primary point of contact for assigned vendor engagements.

What is the focus of this role within YouTube?

The focus is on managing YouTube vendor operations to enable user and creator support across channels, ensuring user feedback informs product innovation, and improving overall user experience.

Will the Operations Manager role involve exposure to sensitive content?

Yes, the role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.

What type of team collaboration will the Operations Manager engage in?

The Operations Manager will collaborate closely with a wide range of stakeholders including engineers, product managers, and policy experts to ensure alignment and effective communication.

What is the work culture at YouTube like?

The work culture at YouTube promotes creativity, collaboration, and inclusivity, believing that everyone deserves a voice and working together to empower individuals to share their stories.

Is prior experience with AI technologies required?

While it is not a minimum qualification, experience with AI-enabled solutions is preferred and considered beneficial for this role.

How does the company support diversity and inclusion in the hiring process?

Google is an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of various factors, including race, gender, and disability status.

What kind of projects will the Operations Manager be involved in?

The Operations Manager will be involved in developing and program managing key strategic projects related to global vendor operations and improving business processes.

image

Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.