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Operations Manager - Melbourne

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JLL

1mo ago

  • Job
    Full-time
    Senior Level
  • Real Estate & Property
    Facilities Management
  • Melbourne
  • Quick Apply

AI generated summary

  • You must have Operations Management experience, strong customer service skills, a hands-on problem-solving approach, autonomy, and teamwork, plus relevant qualifications and communication abilities.
  • You will manage client relationships, ensure compliance, oversee asset plans, handle budgets, and support sustainability goals while meeting contractual obligations.

Requirements

  • Proven experience in Operations Management in a corporate environment
  • Dedicated to delivering outstanding customer service and enjoys building client relationships
  • Hands-on approach to problem solving with capability to juggle multiple ongoing tasks
  • Ability to work autonomously and as part of a fast-paced team
  • Tertiary qualifications in Facilities Management or related discipline are also highly regarded
  • Familiarity with computerised maintenance management systems and have highly developed negotiation, influencing and communication skills
  • Demonstrated capability to take initiative and leadership amongst a group and drive change

Responsibilities

  • Build relationships with key client representatives
  • Pro-actively develop and manage client stakeholders ensuring that the expected service levels are achieved
  • Ensure compliance to all OH&S, Environment and Risk Management Policies and Procedures
  • Contribute to the development and fulfilment of the asset plan and strategic direction
  • Manage legislative and contractual obligations in accordance with JLL and client contract agreement and policies
  • Assist and enable delivery towards achieving and maintaining client’s sustainability aspirations
  • Assist planning, management and reporting of Capex and Opex budgets and delivery associated programs.

FAQs

What is the main responsibility of the Operations Manager?

The main responsibility of the Operations Manager is to oversee Operations Management at assigned Client sites, balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Client employees and visitors.

Is previous experience required for this position?

Yes, proven experience in Operations Management in a corporate environment is required for this position.

What kind of qualifications are preferred for this role?

Tertiary qualifications in Facilities Management or a related discipline are highly regarded for this role.

Are there opportunities for professional growth within JLL?

Yes, JLL is committed to hiring talented individuals and supports them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

What kind of work culture can be expected at JLL?

JLL fosters a supportive culture that prioritizes mental, physical, and emotional health, emphasizing teamwork, ethics, and excellence, while celebrating diversity and inclusion.

What are the main goals regarding client relationships?

The Operations Manager is expected to build relationships with key client representatives, proactively develop and manage client stakeholders, and ensure that expected service levels are achieved.

Does JLL offer support for mental health and well-being?

Yes, JLL offers a comprehensive benefits package that prioritizes the mental, physical, and emotional health of its employees.

Are there specific policies to comply with in this role?

Yes, there is a need to ensure compliance with all OH&S, Environment, and Risk Management Policies and Procedures.

Does JLL support applications from diverse backgrounds?

Yes, JLL supports applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disabilities, and individuals of all ages, religions, and races.

Will the Operations Manager be working independently or as part of a team?

The Operations Manager should be able to work autonomously and as part of a fast-paced team.

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JLL

We shape the future of real estate for a better world

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.

Benefits

  • Medical Plan

    Choose from three plan options: Standard, Plus or Basic, administered by UnitedHealthCare and, in limited locations, Kaiser Permanente. Health Savings Account (HSA) automatically comes with Plus or Basic plans and is Company-funded with $600 for employee coverage, or $1,200 for employee+1 or family coverage. 100 percent preventive care coverage is included with all plans.

  • Paid time off (PTO)

    Combines vacation, sick leave and personal time: 18 to 28 days per year, depending on your years of service and job level.

  • Enhanced Life Insurance

    Take advantage of group rates on optional coverage for you, your spouse/domestic partner and children at your own cost. Enroll when first eligible for the most favorable underwriting.

  • Parental Leave Pay

    Six weeks of paid leave at 100% of salary.

  • Flexible work arrangements

    May be available to help you balance work, family and personal commitments.