Logo of Huzzle

Home

Matches

Explore

Manage

Operations Specialist - Capital Bikeshare

image

Lyft

1mo ago

  • Job
    Full-time
    Mid Level
  • Logistics
  • Washington
  • Quick Apply

AI generated summary

  • You must have a Bachelor’s degree or 4+ years in fast-paced operations, Excel proficiency, strong organizational skills, and analytical problem-solving abilities.
  • You will ensure smooth operations, manage invoicing and asset tracking, maintain city partner relationships, conduct data analysis to resolve issues, and adapt to shifting priorities efficiently.

Requirements

  • Must have:
  • Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
  • Excel or Google Sheets proficiency
  • Excellent organizational skills and attention to detail, with an ability to zoom out and understand the bigger context of your work
  • Proven track record of analytical problem-solving with the ability to think on your feet
  • Nice to have:
  • SQL skills
  • Experience in a warehouse or hands-on operations environment
  • Strong interest in biking, bikeshare, sustainable transportation, and city planning

Responsibilities

  • Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
  • Own end-to-end invoicing processes and asset tracking and management tools to support the success of the business
  • Support the Capital Bikeshare team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
  • Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
  • Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
  • Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude

FAQs

What is the primary purpose of the Operations Specialist role at Lyft?

The primary purpose of the Operations Specialist role is to support the General Manager and Operations Manager of Capital Bikeshare by developing and executing operational plans focused on service quality, operational excellence, continuous improvement, and enhancing the overall customer experience.

What are the main responsibilities of an Operations Specialist?

The main responsibilities include ensuring smooth daily field operations, managing invoicing processes, maintaining relationships with city partners, conducting deep-dive analysis to identify problem root causes, and communicating effectively with stakeholders.

What qualifications are required for this position?

Candidates must have a Bachelor’s degree or 4+ years of operational experience in a complex environment, proficiency in Excel or Google Sheets, excellent organizational skills, and a proven track record in analytical problem-solving.

Are SQL skills necessary for this role?

SQL skills are nice to have but not a mandatory requirement for the Operations Specialist position.

What benefits are offered to employees?

Employees receive great medical, dental, and vision insurance options, mental health benefits, family building benefits, a 401(k) plan, paid parental leave, subsidized commuter benefits, and access to Lyft Pink, among others.

What is the expected work schedule for this position?

The role will require in-office work on a hybrid schedule for 3 days a week—specifically on Mondays, Wednesdays, and Thursdays—with the option to work from anywhere for up to 4 weeks per year.

What is the expected salary range for this role?

The expected base pay range for this position in the Washington D.C. area is $66,240 - $82,800, depending on qualifications, experience, and geographic location.

Does Lyft promote diversity and inclusion in the workplace?

Yes, Lyft is committed to an inclusive and diverse workplace, and all qualified applicants will receive equal consideration for employment regardless of their background.

image

Lyft

Ride by ride, we’re reimagining the world’s best transportation.

Transportation
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.