Operations Specialist III, Physician/Executive Human Resources

Kaiser Permanente

Oct 20

Applications are closed

Job
Full-time
Junior & Mid Level
People, HR & Administration
Business, Operations & Strategy
Los Angeles

Requirements

Minimum two (2) years experience in physician, advanced professional or executive HR operations, OR minimum two (2) years experience in credentialing, or a directly related field.
Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field OR Minimum three (3) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Responsibilities

Supports legal, regulatory, and compliance adherence by: providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures; and performing somewhat complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations.
Contributes to efforts to develop policies and procedures by: recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently; and interpreting broad guidelines to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, independently.
Contributes to monitoring and improving existing processes by: performing routine processes independently and complex processes under limited supervision, following defined requirements and accountable for achieving expected results for our customer; maintaining, optimizing, and transforming standard and non-standard processes to increase efficiency of systems; recommending research plans that identify new and/or existing business operating models and innovative approaches to solutions support; collecting data to determine the nature and requirements of process related improvements, with limited guidance; providing updates to project personnel to ensure teams are aligned to gather information and implement process improvements, with limited direction; and drafting documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.
Contributes to project execution and management efforts by: owning relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance; tracking, reporting, and coordinating multiple project-related to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, with limited guidance; and managing relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met, with limited guidance.
Supports strategic business planning and development by: gathering, collating, and analyzing data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with minimal day to day supervision; independently documenting project inputs, requirements, and potential risks in strategic business objectives and outcomes; and collaborating across teams to align on routine and unique project deliverables and timelines.
Supports training efforts by: developing training requirements to ensure compliance with regulatory and internal standards with limited direction; delivering training programs to stakeholders and ensuring relevant training certifications are up to date and valid; and developing standard and non-standard project-based training curriculum for a wide variety of operations related activities.
Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples.
Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
Supports and responds to the needs of others to support a business outcome.
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
Supports, identifies, and monitors priorities, deadlines, and expectations.
Identifies, speaks up, and implements ways to address improvement opportunities for team.

FAQs

What is the primary responsibility of the Operations Specialist III in Physician/Executive Human Resources?

The primary responsibility includes providing HR operations support to KP physician and/or executive employees, focusing on areas such as payroll, compensation, benefits administration, on/off-boarding, and customer service.

What educational qualifications are required for this position?

A Bachelor's Degree in Business/Business Administration, Healthcare Administration, or a related field is required. Alternatively, a minimum of three years of experience in data analytics, healthcare business operations, business process analytics, project management, or a related field can be considered.

How many years of experience are needed to qualify for this role?

A minimum of two years of experience in physician, advanced professional, or executive HR operations, or in credentialing, or a directly related field is required.

What type of training responsibilities will the Operations Specialist III have?

The Operations Specialist III will be responsible for developing training requirements to ensure compliance with regulatory and internal standards, delivering training programs, and developing relevant training curricula for various operations-related activities.

What kind of data analysis is involved in this role?

The role involves gathering, collating, and analyzing data through interviews, surveys, focus groups, and databases to inform key business decisions and define initiatives to achieve business objectives.

What kind of projects will the Operations Specialist III be involved in?

The Operations Specialist III will contribute to project execution and management by owning relationships with stakeholders, tracking, reporting, and coordinating multiple project-related tasks to ensure expectations are met and risks are identified.

What are the working hours for this position?

The working hours are Monday to Friday from 8:30 AM to 5:00 PM, totaling 40 hours per week.

Is there any travel required for this role?

No, this position does not require travel.

What benefits does Kaiser Permanente offer for this position?

Kaiser Permanente offers a diverse and inclusive workforce, and applicants receive consideration for employment without regard to various protected statuses. Specific benefits would be detailed in the employment package upon hiring.

What is the job level for this position?

This position is classified as an Individual Contributor at the job level.

Kaiser Permanente

Science & Healthcare

Industry

10,001+

Employees

1945

Founded Year

Mission & Purpose

We are relentless in our pursuit of excellence. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world. k-p.li/aboutKP As the nation’s leading not-for-profit health plan, we proudly serve 12.7 million members from 600+ locations in 8 states and Washington, D.C. Together, our 200,000+ employees and physicians work as one to positively impact the lives of our members, employees, and communities. Come drive quality, inspire excellence, and create change for the better. Bring your talents to Kaiser Permanente, and see your visionary ideas make a difference in the lives of others. This is your opportunity to shape the future of health care. Be essential. *Disclaimer: Please do not include any medical, personal or confidential information in your comments. Comments are encouraged; however, Kaiser Permanente reserves the right to moderate comments on this page as necessary to prevent medical, personal and confidential information from being posted on this site. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off-topic commentary. Comments containing advertisements about goods or services or announcements about news or events that are not related to Kaiser Permanente will be removed. Please note that your communications with Kaiser Permanente through this page are informal and are not part of Kaiser Permanente’s formal grievance process for members.