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Operations Specialist III, Physician/Executive Human Resources

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Kaiser Permanente

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Riverside

AI generated summary

  • You need 2 years in HR operations or credentialing, plus a Bachelor’s in Business/Healthcare or 3 years in data analytics, healthcare ops, or project management.
  • You will support compliance, develop policies, monitor processes, manage projects, analyze data for strategic planning, deliver training, and foster cross-functional collaboration.

Requirements

  • Minimum two (2) years experience in physician, advanced professional or executive HR operations, OR minimum two (2) years experience in credentialing, or a directly related field.
  • Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field OR Minimum three (3) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Responsibilities

  • Supports legal, regulatory, and compliance adherence by: providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures; and performing somewhat complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations.
  • Contributes to efforts to develop policies and procedures by: recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently; and interpreting broad guidelines to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, independently.
  • Contributes to monitoring and improving existing processes by: performing routine processes independently and complex processes under limited supervision, following defined requirements and accountable for achieving expected results for our customer; maintaining, optimizing, and transforming standard and non-standard processes to increase efficiency of systems; recommending research plans that identify new and/or existing business operating models and innovative approaches to solutions support; collecting data to determine the nature and requirements of process related improvements, with limited guidance; providing updates to project personnel to ensure teams are aligned to gather information and implement process improvements, with limited direction; and drafting documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.
  • Contributes to project execution and management efforts by: owning relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance; tracking, reporting, and coordinating multiple project-related to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, with limited guidance; and managing relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met, with limited guidance.
  • Supports strategic business planning and development by: gathering, collating, and analyzing data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with minimal day to day supervision; independently documenting project inputs, requirements, and potential risks in strategic business objectives and outcomes; and collaborating across teams to align on routine and unique project deliverables and timelines.
  • Supports training efforts by: developing training requirements to ensure compliance with regulatory and internal standards with limited direction; delivering training programs to stakeholders and ensuring relevant training certifications are up to date and valid; and developing standard and non-standard project-based training curriculum for a wide variety of operations related activities.
  • Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
  • Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
  • Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples.
  • Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
  • Supports and responds to the needs of others to support a business outcome.
  • Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
  • Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
  • Supports, identifies, and monitors priorities, deadlines, and expectations.
  • Identifies, speaks up, and implements ways to address improvement opportunities for team.

FAQs

What is the primary role of the Operations Specialist III?

The primary role of the Operations Specialist III is to provide HR operations support to KP physician and executive employees, including payroll, compensation, benefits administration, on/off-boarding, and new hire orientation.

What qualifications are required for this position?

The position requires a minimum of two years of experience in physician, advanced professional or executive HR operations, or a related field. Additionally, a Bachelor's Degree in Business/Business Administration, Healthcare/Healthcare Administration, or a related field is required, or a minimum of three years of experience in data analytics, healthcare business operations, or project management.

What are the working hours for this role?

The working hours for this role are from 8:00 AM to 5:00 PM, Monday through Sunday, with variations.

Is this position eligible for overtime?

This position is full-time and classified as an individual contributor, so it typically does not qualify for overtime under standard employment regulations.

What types of projects will the Operations Specialist III engage in?

The Operations Specialist III will engage in projects related to policy development, compliance adherence, process improvements, project execution and management, and training efforts.

How does this role contribute to business planning and development?

This role supports strategic business planning by gathering, collating, and analyzing data to inform key business decisions and define initiatives to achieve business objectives.

Is travel required for this position?

No, travel is not required for this position.

What is the expected level of autonomy in this role?

The expected level of autonomy is high; the Operations Specialist III will complete work assignments independently and apply expertise to generate solutions for HR operations.

How important is customer service in this position?

Customer service is a critical component of this position, as the Operations Specialist III will provide exceptional support directly to physicians and executives regarding payroll, benefits, and HR-related inquiries.

Are there opportunities for training and self-development in this role?

Yes, the role includes the development and delivery of training programs and encourages pursuit of self-development through feedback and planned actions to capitalize on strengths and address weaknesses.

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Kaiser Permanente

Science & Healthcare
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

We are relentless in our pursuit of excellence. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world. k-p.li/aboutKP As the nation’s leading not-for-profit health plan, we proudly serve 12.7 million members from 600+ locations in 8 states and Washington, D.C. Together, our 200,000+ employees and physicians work as one to positively impact the lives of our members, employees, and communities. Come drive quality, inspire excellence, and create change for the better. Bring your talents to Kaiser Permanente, and see your visionary ideas make a difference in the lives of others. This is your opportunity to shape the future of health care. Be essential. *Disclaimer: Please do not include any medical, personal or confidential information in your comments. Comments are encouraged; however, Kaiser Permanente reserves the right to moderate comments on this page as necessary to prevent medical, personal and confidential information from being posted on this site. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off-topic commentary. Comments containing advertisements about goods or services or announcements about news or events that are not related to Kaiser Permanente will be removed. Please note that your communications with Kaiser Permanente through this page are informal and are not part of Kaiser Permanente’s formal grievance process for members.