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Operations Supervisor

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Amazon

4d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Rome

AI generated summary

  • You must be fluent in Italian and English, have data analysis experience, MS Office proficiency, stakeholder management skills, and operational experience in logistics, retail, or customer service.
  • You will monitor workflows, train staff, support managers in process improvement, collaborate across departments, and analyze data to enhance safety, quality, and productivity.

Requirements

  • Conoscenza avanzata dell’italiano, scritto e parlato.
  • Vasta esperienza nell’analisi dei dati in un contesto professionale e nell’utilizzo di tali indicatori per l’individuazione di problemi.
  • Buona padronanza del pacchetto MS Office (Word, Excel, Outlook) in contesti di uso professionale.
  • Esperienza nella gestione degli stakeholder e nella creazione e nel mantenimento di rapporti professionali.
  • Esperienza in un contesto operativo, ad esempio di tipo logistico, vendita al dettaglio, settore alberghiero o hospitality, o customer service.
  • Buona padronanza della lingua inglese.

Responsibilities

  • Misurare e monitorare i flussi di lavoro e le performance del sito, nonché fornire rilevanti informazioni ai manager di prima linea per garantire l’eccellenza operativa in tutti i turni.
  • Supportare e formare il personale affinché assicuri un servizio d’eccellenza e supervisionarlo nello svolgimento delle mansioni quotidiane.
  • Supportare l’Area/Shift Manager nell’ambito di progetti per migliorare i processi, creare un ambiente di lavoro sicuro e aumentare il coinvolgimento del personale.
  • Collaborare con altri reparti per individuare soluzioni tese a risolvere problematiche frequenti o soddisfare le necessità, laddove la produttività è cruciale.
  • Analizzare i dati per identificare piani volti all’ottimizzazione della sicurezza, qualità e produttività.

FAQs

What language skills are required for this position?

Advanced knowledge of Italian, both written and spoken, is required for this position.

What experience is necessary regarding data analysis?

A broad experience in data analysis within a professional context is necessary, along with the ability to use indicators to identify problems.

Which software skills are important for this role?

Good proficiency in the MS Office suite (Word, Excel, Outlook) in professional contexts is important for this role.

What are the main responsibilities of an Operations Supervisor?

The main responsibilities include measuring and monitoring workflow and site performance, supporting and training staff, collaborating with other departments to resolve issues, and analyzing data to optimize safety, quality, and productivity.

What does a typical day look like for an Operations Supervisor?

A typical day involves organizing team meetings, monitoring procedures to ensure compliance with safety and quality standards, and sometimes providing guidance as the senior figure during a shift.

Are preferred qualifications mandatory for application?

No, preferred qualifications are not mandatory; if you possess the required qualifications, you are encouraged to apply.

Is experience in operational contexts required?

Yes, experience in operational contexts such as logistics, retail, hospitality, or customer service is beneficial.

Is knowledge of English necessary for this role?

Yes, a good command of the English language is preferred for this position.

Does Amazon have an equal opportunity employment policy?

Yes, Amazon is an equal opportunities employer and values a diverse workforce.

Is there support available for individuals with disabilities during the hiring process?

Yes, accommodations are available for individuals with disabilities throughout the application and hiring process.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.