Logo of Huzzle

Home

Matches

Explore

Manage

Operations Support

image

American Express

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Accounting & Tax

AI generated summary

  • You need strong communication, analytical skills, attention to detail, customer focus, and teamwork. Must be B.COM graduate, fluent in Business Japanese (min. JLPT N3), and able to manage deadlines.
  • You will process payment credits, handle client queries, support account reconciliation, achieve performance metrics, ensure compliance, and enhance processes while collaborating with stakeholders.

Requirements

  • Minimum Qualifications
  • The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
  • A high level of numeracy and analytical skills is required
  • Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
  • Ability to identify, gather and analyse complex information
  • High level of customer focus with excellent problem-solving skills
  • Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
  • Ability to work as part of a team ensuring team goals are achieved
  • Business Japanese, Speaking & Writing. Minimum JLPT N3
  • B.COM Graduate

Responsibilities

  • Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
  • Accurately allocate and process payment credits to card accounts within SLAs
  • Handle client correspondence via email and re-educate customers on payment behaviours
  • Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
  • Handle payment queries, disputes, and investigations for internal and external customers
  • Achieve key performance metrics in line with team scorecards
  • Adhere to the strict compliance regulations and culture, ensuring controls completed daily
  • Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
  • Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
  • Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

FAQs

What is the job title for this position?

The job title for this position is Operations Support.

What are the working hours for this role?

The working hours for this role are from 7:30 am to 4 pm.

Is knowledge of Japanese required for this position?

Yes, an advanced level of Japanese language proficiency (minimum JLPT N3) is required for this position.

What qualifications are needed to apply for this job?

A B.COM degree is required, along with strong communication, analytical, and numeracy skills.

What are the primary responsibilities of this role?

Primary responsibilities include processing remittances, handling client correspondence, managing payment queries, and supporting account reconciliation activities.

Is there a focus on customer service in this role?

Yes, there is a high level of customer focus, and excellent problem-solving skills are essential for this role.

Are there any benefits offered to employees in this position?

Yes, employees receive competitive salaries, bonus incentives, health insurance, flexible work arrangements, and more comprehensive benefits.

What kind of environment does American Express promote for its employees?

American Express promotes an environment where everyone is seen, heard, and feels like they belong, with a commitment to integrity and teamwork.

Will employees need to adhere to compliance regulations?

Yes, adherence to strict compliance regulations and ensuring daily controls are completed is a requirement for this role.

How does American Express support employee development?

American Express offers career development and training opportunities to support employee growth.

American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.