Oracle Fusion - ERP/SCM/HCM - ODA Expert

Oracle

Feb 3

Applications are closed

Job
Full-time
Expert Level
Consulting
IT & Cybersecurity
Hyderabad, +1

Requirements

BE, BTech, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered.
5+ years relevant working experience
At least 10 years of Oracle Fusion Applications/EBS/PeopleSoft technical implementation experience with at least 3 years of experience in extending and customizing Oracle Fusion Applications using Visual Builder Studio or VBCS.
Hands-on experience with Java, ADF, APEX and OCI will be preferred.
Excellent communication skills and experience in delivering enablement training, either in-person or virtually.
Strong interpersonal and stakeholder management skills.
Consulting experience is helpful.
Candidate should be a qualified Engineer.
Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

Responsibilities

Design, develop, troubleshoot and position overview:
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

FAQs

What is the primary focus of this position?

The primary focus of this position is to provide customer service on a technical and functional level, ultimately driving complete and total resolution of each issue reported by the customer.

What educational qualifications are preferred for this role?

A BE, BTech, MCA, CA, or equivalent is preferred, although other qualifications with adequate experience may also be considered.

How many years of relevant working experience are required?

A minimum of 5 years of relevant working experience is required for this position.

What specific technical skills are required for the role?

Candidates should have at least 10 years of Oracle Fusion Applications/EBS/PeopleSoft technical implementation experience, including at least 3 years of experience in extending and customizing Oracle Fusion Applications using Visual Builder Studio or VBCS. Hands-on experience with Java, ADF, APEX, and OCI is preferred.

Are there any personal attributes required for success in this role?

Yes, personal attributes such as being self-driven, result-oriented, having strong problem-solving skills, effective communication skills, and a willingness to learn and share knowledge are important for success in this role.

Is shift work mandatory for this position?

Yes, shift working is mandatory, and candidates should be open to working evening and night shifts on a rotation basis.

What is the career level associated with this position?

The career level associated with this position is IC3.

What is the role of a Sr. Support Engineer in this position?

As a Sr. Support Engineer, you will be the technical interface to customers, OEMs, and VARs for the resolution of problems related to the installation, maintenance, and use of Oracle products.

Is consulting experience beneficial for this role?

Yes, consulting experience is helpful for this position.

What type of training experience is preferred?

Experience in delivering enablement training, either in-person or virtually, is preferred.

Oracle

Information Technology & Services

Technology

Industry

10,001+

Employees

1977

Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.