Oracle OEM Expert

Oracle

5d ago

Job
Full-time
Senior Level
Software Engineering
IT & Cybersecurity
Delhi
Remote

AI generated summary

You need 6-8 years of Oracle product experience, OEM architecture, OMS/Agent installation, patching, troubleshooting skills, database expertise, and knowledge of network and third-party integrations.
You will support Oracle customers by resolving inquiries, managing OEM configuration, preparing dashboards, executing DR drills, and administering upgrades and patching for Oracle software.

Requirements

Minimum 6-8 years of experience with certification in Oracle Product . He/She should BE/ B.Tech
OEM architecture understanding
OMS Installation and troubleshooting
OEM Agent installation and troubleshooting
OMS and Agent Patching
Basic understanding of type of targets like Cluster, Database, ASM, Listener, Weblogic, OHS, Golden Gate, Exadata, Super Cluster etc.
Handson experience with Target discovery and troubleshooting of same.
Understanding of Notifications in OEM
Understanding of Blackouts in OEM
Understanding of Dashboard and Information Publisher in OEM
Understanding of Network
OMS and Agent performance troubleshooting skills
Provide support in addressing & resolving the issues for OEM target Configuration / Target discovery reported through Incident Management tool.
Work on preparing an enterprise level dashboard using graphic / dashboard rendering tools like Grafana or any similar tools, subject to approval from ISD.
Provide support in execution of DR drill on OEM and OMS.
Provide assist support in closer of VAPT points for OEM application.
Feasibility analysis of OEM integration with user application or services.
Providing administration support to the centralized OEM setup.
Providing support for identifying, integrating the identified agents
Implement upgrades/patches on agents using OMS
Provide support in plug-in deployment and upgrade
Jobs Scheduling on multiple nodes at varying time intervals.
Monitor objects and events throughout the network.
Customize your display using multiple graphic maps and groups of network objects, such as nodes and databases
Administer Oracle Parallel Servers. For information about administering Oracle Parallel Servers, see the Oracle Parallel Server Support for the Oracle Enterprise Manager Console Guide.
Integrate participating Oracle or third-party graphical tools e.g. Grafana etc.
Implement patches, Fixes for OEM.
Assist OEM administration with configuration, patching, update, upgrade activities
Assist with approved requirement request for calibration of events on quarterly basis.
Implement patches, fixes for OEM software using OEM
Dashboard reporting.
Executing Disaster Recovery (DR) drill of OEM (Oracle Management Service (OMS) and Database (DB))
Must be having Database Administrator or Weblogic Administrator skill
OEM HA and DR architecture understanding
Familiar with OEM repository schema and objects and ability to write SQLs against repository objects
Understanding of Agent Gold Image
Understanding of Provisioning and Patching. Hands on experience will be add-on.
Familiar with 3 rd party application integration with OEM like LDAP and ITSM

Responsibilities

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues. As a Systems Engineer, you will talk to the customer's IT staff on a periodic basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately sophisticated technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be encouraged to work with only general mentorship from senior engineers and management and, in some areas may work independently. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer happiness is essential.
Provide support in addressing & resolving the issues for OEM target Configuration / Target discovery reported through Incident Management tool.
Work on preparing an enterprise level dashboard using graphic / dashboard rendering tools like Grafana or any similar tools, subject to approval from ISD.
Provide support in execution of DR drill on OEM and OMS.
Provide assist support in closer of VAPT points for OEM application.
Feasibility analysis of OEM integration with user application or services.
Providing administration support to the centralized OEM setup.
Providing support for identifying, integrating the identified agents.
Implement upgrades/patches on agents using OMS.
Provide support in plug-in deployment and upgrade.
Jobs Scheduling on multiple nodes at varying time intervals.
Monitor objects and events throughout the network.
Customize your display using multiple graphic maps and groups of network objects, such as nodes and databases.
Administer Oracle Parallel Servers. For information about administering Oracle Parallel Servers, see the Oracle Parallel Server Support for the Oracle Enterprise Manager Console Guide.
Integrate participating Oracle or third-party graphical tools e.g. Grafana etc.
Implement patches, Fixes for OEM.
Assist OEM administration with configuration, patching, update, upgrade activities.
Assist with approved requirement request for calibration of events on quarterly basis.
Implement patches, fixes for OEM software using OEM.
Dashboard reporting.
Executing Disaster Recovery (DR) drill of OEM (Oracle Management Service (OMS) and Database (DB)).

FAQs

What is the primary focus of the Oracle OEM Expert role?

The primary focus is to deliver post-sales support and solutions to the Oracle customer base while advocating for customer needs, resolving non-technical and technical inquiries, and facilitating relationships with Support.

What qualifications are required for this role?

Candidates should have a Bachelor's degree in Computer Science, Engineering, or equivalent experience, along with a minimum of 6-8 years of experience and certification in Oracle Product.

What kind of technical problems will I be responsible for resolving?

You'll be responsible for moderately sophisticated technical problems related to the installation, maintenance, use, and troubleshooting of Oracle products, specifically in the context of OEM.

What experience is required in regard to OEM?

Candidates must have hands-on experience with OEM architecture, OMS installation and troubleshooting, OEM Agent installation and troubleshooting, and knowledge of target types like Cluster, Database, ASM, Listener, and others.

Will I be required to interact with customers?

Yes, this role involves substantial customer interfacing where you will communicate with the customer's IT staff, potentially both onsite and remotely.

Is experience with disaster recovery important for this role?

Yes, providing support in executing disaster recovery drills on OEM and OMS is a key aspect of the role.

What kind of tools will I need to be familiar with?

Familiarity with graphic/dashboard rendering tools like Grafana or similar tools for preparing enterprise-level dashboards is required.

Are there advanced expectations for the OEM Administrator?

Yes, advanced expectations include understanding OEM HA and DR architecture, familiarity with OEM repository schema, and proficiency in integrating third-party applications like LDAP and ITSM.

Will I be working independently, or will I have mentorship?

While you will have general mentorship from senior engineers and management, you are expected to work largely independently within defined policies and procedures.

What additional skills are preferred for this position?

Preferred skills include having Database Administrator or Weblogic Administrator expertise and understanding of provisioning and patching processes.

Oracle

Information Technology & Services

Technology

Industry

10,001+

Employees

1977

Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.