FAQs
What are the language requirements for the Order Desk Analyst position?
The candidate must have at least a B2 level proficiency in both Italian and English.
What kind of support will the Order Desk Analyst provide?
The analyst will provide customer support in the management of the repair/replacement process for non-functional parts, acting as the point of contact for end customers during the RMA process.
Is training provided for this role?
Yes, initial training will be provided to help new hires understand their responsibilities.
What skills are necessary for the role?
The role requires proficiency in Microsoft Excel, good communication skills, a sense of responsibility, pro-activity, and dynamism.
Is there an opportunity for career growth within Capgemini?
Yes, career growth is central to Capgemini’s mission, and they offer various career growth programs and support for exploring opportunities.
What is the work schedule like for this position?
The position offers hybrid work, and candidates should also be available for on-call duties.
What benefits does Capgemini offer to its employees?
Capgemini offers health and life insurance, training and certification programs, a referral program with bonuses, and great office locations.
Will I be part of a diverse team?
Yes, you will join a multicultural and inclusive team environment at Capgemini.
What types of projects will I engage in as part of this role?
You will engage in exciting national and international projects, working alongside a supportive team.
Where is this position located?
The position is based in Lisbon, Portugal.