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Overnight Front Desk Agent - Hilton Denver City Center

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Hilton

13d ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Denver

AI generated summary

  • You must have full availability for all shifts, a passion for hospitality, integrity, leadership skills, teamwork, ownership, urgency, dependability, adaptability, and a strong customer focus.
  • You will greet guests, manage check-ins and check-outs, answer inquiries, resolve complaints, promote hotel services, and handle payments while ensuring a positive guest experience.

Requirements

  • - Full availability will be required to train and work day, night, and overnight shifts
  • - Hospitality - We're passionate about delivering exceptional guest experiences
  • - Integrity - We do the right thing, all the time
  • - Leadership - We're leaders in our industry and in our communities
  • - Teamwork - We're team players in everything we do
  • - Ownership - We're the owners of our actions and decisions
  • - Now - We operate with a sense of urgency and discipline
  • - Quality
  • - Productivity
  • - Dependability
  • - Customer Focus
  • - Adaptability

Responsibilities

  • - Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of room and has a bell person accompany him/her
  • - Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • - Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries
  • - Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • - Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
  • - Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
  • - Receive, input, retrieve, and relay messages to guests

FAQs

What are the working hours for the Overnight Front Desk Agent position?

The Overnight Front Desk Agent position requires full availability to work overnight shifts, including weekends and holidays when needed.

What kind of benefits does Hilton offer for the Overnight Front Desk Agent position?

Hilton offers numerous benefits, including the Go Hilton travel program, access to pay through DailyPay, Hilton Shares employee stock program, paid maternity and parental leave, debt-free education options, comprehensive health insurance, mental health resources, generous paid time off, and a 401K plan with company matching.

What responsibilities will I have as an Overnight Front Desk Agent?

As an Overnight Front Desk Agent, your responsibilities will include greeting and registering guests, assisting with check-outs, handling transactions, responding to guest inquiries, resolving complaints, and providing exceptional customer service.

What skills or qualities is Hilton looking for in candidates?

Hilton seeks candidates who demonstrate hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Key attributes desired include quality, productivity, dependability, customer focus, and adaptability.

Is training provided for this position?

Yes, full availability is required to train and work across various shifts, including day, night, and overnight, to ensure proper preparation for the role.

Are there opportunities for advancement within Hilton?

Yes, Hilton encourages career growth and advancement opportunities within the company, allowing team members to pursue various paths in the hospitality industry.

How does the Go Hilton travel program work?

The Go Hilton travel program allows employees to enjoy discounted rates for up to 100 nights of travel at participating Hilton properties worldwide.

What resources are available for mental health support?

Hilton provides mental health resources, including free counseling services through an Employee Assistance Program to support employee well-being.

Can I access my paycheck before the regular payday?

Yes, employees can access their pay when needed through DailyPay, offering flexibility in managing their finances.

What is included in Hilton's health insurance package?

Hilton's comprehensive health insurance package includes coverage for employees and their families, as well as telemedicine and at-home care via AmazonCare.

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay