FAQs
Is this position open to applicants from outside Hampshire & Isle of Wight NHS system?
No, this position is only open to applicants from the Hampshire & Isle of Wight NHS system.
What are the main responsibilities of a PALS Officer?
The main responsibilities include helping patients and their families with queries, resolving concerns, investigating issues, and providing effective communication.
What qualifications are required for this role?
The essential qualification is a first degree or equivalent professional experience, along with computer literacy in Word and Excel.
Is any previous experience necessary for applying?
Yes, experience in customer care and handling complex concerns or complaints is essential.
Are there opportunities for learning and development in this role?
Yes, the organization offers learning and development opportunities to help you achieve your career goals.
What qualities are important for a PALS Officer?
Important qualities include being calm under pressure, good emotional resilience, effective verbal and written communication, kindness, compassion, and teamwork.
What benefits are provided to UHS employees?
UHS employees can access NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.
Is this position on-site or remote?
This role is on-site due to the nature of the service.
What is the location like for this job?
The location is Southampton, which is attractive, with lower living costs than London, good transport links, and nearby attractions like the New Forest and Jurassic coast.
What values and behaviors are expected from candidates?
Candidates are expected to embody the values of putting patients first, always improving, and working together.