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Part Time - Clinical Robot Associate - Los Angeles, CA

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Diligent Robotics

Mar 27

  • Job
    Part-time
    Entry Level
  • Customer Relations
  • Los Angeles
  • Quick Apply

AI generated summary

  • You must be customer-service oriented, organized, communicative, self-sufficient, able to lift 40 lbs, work varying shifts, willing to work holidays, be vendor credentialed, extraverted, responsible, results-oriented, passionate about healthcare and technology, have healthcare experience, and a clear-eyed view on robots.
  • You will monitor and assist mobile service robots in hospitals, collect data, troubleshoot issues, provide feedback to engineers, prioritize customer experience, and communicate with hospital staff and the public.

Requirements

  • A high school graduate or possess a GED
  • Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
  • An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
  • Organized: you can juggle and make progress on multiple tasks simultaneously
  • Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require
  • Able to lift up to 40 pounds
  • Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
  • Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots
  • Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps
  • The ideal candidate would be:
  • Extraverted: you can strike up a conversation with anyone and everyone loves your presence
  • Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.
  • Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes
  • Passionate about healthcare and technology coming together to help people
  • Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
  • Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous

Responsibilities

  • Monitoring and safely assisting mobile service robots in a hospital environment
  • Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
  • Prioritizing the customer experience, ensuring their expectations are always met or exceeded
  • Communicating with hospital staff and, occasionally, the public regarding robot operation

FAQs

What is the typical schedule like for a Clinical Robot Associate at Diligent Robotics?

A Clinical Robot Associate at Diligent Robotics typically works an average of 3 8-hour shifts per week.

Do I need a background in robotics or engineering to be considered for this position?

No, a background in robotics or engineering is not required for this role. If you have experience as an outstanding customer service representative, you may be a great fit for the position.

What is the primary focus of the role of a Clinical Robot Associate at Diligent Robotics?

The primary focus of a Clinical Robot Associate is to uphold the highest standards for safe clinical use of robots in real-world hospital environments, work alongside hospital staff and the engineering team, and assist in implementing processes as the organization scales.

What kind of unexpected situations might a Clinical Robot Associate encounter during a shift?

A Clinical Robot Associate may encounter unexpected situations such as technical issues with the robots, communication challenges with hospital staff, or operational issues that require quick problem-solving and teamwork to resolve.

What is the goal of the Clinical Robot Associate in working with hospital partners?

The goal of the Clinical Robot Associate is to ensure exceptional results for hospital partners by effectively addressing any issues that arise, providing excellent communication and documentation, and working collaboratively with the Diligent Robotics team to optimize the use of the robotic fleet in the hospital setting.

Diligent Robotics

Robots + humans working together as a team.

Science & Healthcare
Industry
1-10
Employees

Mission & Purpose

We are a human-centered robotics company. Our mission is to make technical advances towards robots and humans working together side by side, with an emphasis on human-centric design. Diligent Robotics is developing a suite of artificial intelligence that enables robots to collaborate with and adapt to humans in everyday environments. Our service robots are designed to participate and work together with teams of humans. Our first product is a hospital service robot that can assist clinical staff with logistical tasks, allowing them to spend more of their time on direct patient care, improving patient satisfaction, quality of service, and safety.