You must have strong verbal and written communication skills, basic IT skills (Excel), attention to detail, rapport-building ability, and customer service experience.

You will handle customer calls and emails, provide excellent service, resolve inquiries efficiently, and record feedback while maintaining a high standard of communication.

Customer Relations

Healthcare

Established in 1999, CVS Group is a leading provider of integrated veterinary services with around 500 practices throughout the UK, Netherlands, Republic of Ireland and Australia.

Science & Healthcare

CVS UK Ltd

<div>
 An exciting opportunity has arisen for two Part-time Customer Service Assistant to join Animed Direct on a permanent basis. In this role, you will work as part of a team to ensure customer queries and orders are efficiently responded to and resolved.
 Animed Direct was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK, as well as managing distribution of a growing number of own-brand medicines to our circa 400 vet practices across the country.
 Some of your key duties include the following:
 <ul>
 <li>Answering customer calls and emails</li>
 <li>Liaising directly with customers by telephone, consistently providing customer service excellence</li>
 <li>Resolving emails promptly and efficiently</li>
 <li>Recording details or enquiries, comments and constructive feedback</li>
 </ul>
 To be successful, you will need to be able to demonstrate:
 <ul>
 <li>Excellent communication skills across all channels including verbal &amp; written Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems</li>
 <li>Excellent attention to detail</li>
 <li>The ability to effectively build rapport with customers</li>
 <li>Customer service experience</li>
 </ul>
 Hours of work:
 <ul>
 <li>Monday, Tuesday and Friday</li>
 <li>3 days (24 hours per week)</li>
 </ul>
 Location: Combination of working from home and at our office based in Diss. Training would need to be one full week from the Diss office from your start date. These days would be from Monday – Friday. Please note that Saturdays are remote-working days.
 This is a hybrid/site based role, candidates must live within a commutable distance to our office in Diss.
 In addition to a salary of £11.44 per hour, we offer benefits including;
 <ul>
 <li>Up to 7 weeks holiday (with our buy/sell holiday scheme)</li>
 <li>1 day extra holiday per year up to 5 years</li>
 <li>Access to our industry leading sharesave scheme</li>
 <li>Enhanced maternity/paternity/adoption leave</li>
 <li>Heavily discounted pet healthcare</li>
 <li>Continued professional development</li>
 <li>A range of flexible benefits such as GymFlex and Cycle to Work to suit your needs</li>
 </ul>
 CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
 If interested this exciting opportunity, please specify the hours you would like to work on your application and click apply now!
</div>


 An exciting opportunity has arisen for two Part-time Customer Service Assistant to join Animed Direct on a permanent basis. In this role, you will work as part of a team to ensure customer queries and orders are efficiently responded to and resolved.
 Animed Direct was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK, as well as managing distribution of a growing number of own-brand medicines to our circa 400 vet practices across the country.
  Some of your key duties include the following:
 
  Answering customer calls and emails
  Liaising directly with customers by telephone, consistently providing customer service excellence
  Resolving emails promptly and efficiently
  Recording details or enquiries, comments and constructive feedback
 
 To be successful, you will need to be able to demonstrate:
 
  Excellent communication skills across all channels including verbal & written Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems
  Excellent attention to detail
  The ability to effectively build rapport with customers
  Customer service experience
 
 Hours of work:
 
  Monday, Tuesday and Friday
  3 days (24 hours per week)
 
 Location: Combination of working from home and at our office based in Diss. Training would need to be one full week from the Diss office from your start date. These days would be from Monday – Friday. Please note that Saturdays are remote-working days.
  This is a hybrid/site based role, candidates must live within a commutable distance to our office in Diss.
  In addition to a salary of £11.44 per hour, we offer benefits including;
 
  Up to 7 weeks holiday (with our buy/sell holiday scheme)
  1 day extra holiday per year up to 5 years
  Access to our industry leading sharesave scheme
  Enhanced maternity/paternity/adoption leave
  Heavily discounted pet healthcare
  Continued professional development
  A range of flexible benefits such as GymFlex and Cycle to Work to suit your needs
 
 CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
  If interested this exciting opportunity, please specify the hours you would like to work on your application and click apply now!


Part-time Customer Service Assistant

Requirements

Responsibilities

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CVS UK Ltd

Mission & Purpose