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Part-time Sales Representative for an Athletes and Sports Company

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LTVplus

19d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    IT & Cybersecurity
  • Philippines
    Remote

AI generated summary

  • You must have 12+ years of experience, be Zendesk trained, fast, empathetic, a quick learner, and skilled in writing/reading. Comfort with sensitive information is essential.
  • You will assist customers with refunds, payments, shipments, account issues, policy clarifications, disputes, bug reporting, and login problems.

Requirements

  • At least 12 years of experience.
  • Software/platforms required Zendesk
  • Fast
  • Strong Writing and Reading Skills
  • Quick learner
  • Independent thinker and problem solver
  • Comfort and reliability around sensitive payment and customer information
  • Empathetic
  • Zendesk Trained

Responsibilities

  • Processing a refund
  • Assistance with processing a payment
  • Troubleshooting a shipment
  • Arbitrating a dispute between buyer & seller
  • Assistance updating or troubleshooting their account
  • Clarifications around company policy
  • Reporting a bug or issue with the experience.
  • Login issues

FAQs

What is the job title for this position?

The job title is Part-time Sales Representative for an Athletes and Sports Company.

What are the minimum experience requirements for this job?

A minimum of 2 years of experience is required.

What software/platforms should applicants be familiar with?

Applicants must be familiar with Zendesk.

What skills are necessary for this position?

Necessary skills include strong writing and reading skills, being a quick learner, independent thinking and problem-solving abilities, comfort with sensitive payment and customer information, and having empathy.

Is there a specific training duration for this position?

Yes, the training duration is 8 hours.

What are the working hours for this part-time position?

The working hours in EST are as follows: - Monday: 6 AM to 1 PM - Tuesday & Wednesday: 8 AM to 5 PM - Thursday & Friday: 7 AM to 2 PM - Saturday: 7 AM to 4 PM - Sunday: 9 AM to 4 PM

Where is this position located?

This position is located in the Philippines, specifically in Metro Manila/Makati.

Will individuals who apply receive updates about their application status?

Only shortlisted candidates will be contacted regarding their application status.

What type of company is LTVplus?

LTVplus is a remote-first company that focuses on delivering personalized customer support to enhance customer experiences for brands worldwide.

What types of tasks will I be responsible for in this role?

Responsibilities include processing refunds, assisting with payments, troubleshooting shipments, arbitrating disputes, and providing clarifications around company policy.

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.