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Part Time Supervisor

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Lids

5d ago

  • Job
    Part-time
    Junior (1-2 years) - Senior (5-8 years)
  • Hospitality & Retail
  • London

Requirements

  • Previous retail or sales experience is desirable, however, as a minimum, you will have a passion for customer service and will be dedicated to ensuring each and every customer has a truly memorable experience.
  • Outstanding written and verbal communication skills with a positive and welcoming approach
  • Passionate about LIDS products with a drive to continuously learn and develop in regard to product knowledge
  • Flexibility to work additional hours to cover sickness, holiday or during peak periods
  • Methodical, thorough with great attention to detail
  • Excellent numeracy skills with the ability to operate till/EPOS systems
  • Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
  • Ability to lift up to 25 kg
  • Ability to climb a ladder and work with hands overhead
  • Ability to read and operate a computer
  • Standing required for up to 100% of the time
  • Ability to prove eligibility to work in the UK
  • Preferred Job Required Knowledge & Skills:
  • As with all roles, you may at times be required to carry out ad hoc duties; whether that is to support another team member, to take on additional responsibilities or to get involved in project work that may impact on the store, as well as the wider business

Responsibilities

  • Produce sales gains, by providing customer service utilising LIDS selling 101
  • Focus on sales and customisation
  • Prioritising the customer’s needs at all times
  • Offering great brand and product knowledge
  • Taking an active interest in learning about our products to enhance customer’s experience
  • Resolving customer complaints
  • Meeting or exceeding Company Objectives in all individual statistics
  • Helping to build a customer base that returns to the store time after time
  • Processing transactions efficiently and accurately
  • Brand Image: To uphold the LIDS image through;
  • Maintaining a professional appearance consistent with Company Dress Code Policy
  • Your attitude towards our Company (in and out of the workplace)
  • Visual Merchandising
  • Housekeeping
  • Stock replenishment
  • Maintaining store standards at all times
  • Contributing to a positive and inclusive work environment
  • Control Expenses
  • Protect Company assets within guidelines of LIDS Retail policies.
  • Participate in managing store inventory including processing shipments and resetting merchandise.
  • Assist with accurate product counts in a consistent and timely manner.
  • Support and adhere to all LIDS Retail policies, procedures and guidelines.
  • Other duties as assigned.
  • Additional Principal Duties and Responsibilities:
  • Health, Safety & Wellbeing
  • To ensure that you are aware of and carry out all relevant Health & Safety regulations that may impact yourself, another team member or visitor to the store. For example, reporting damage to fixtures and fittings in the store as well as reacting appropriately to accidents by communicating these to store management.

"Have Fun, Sell Hats"

Retail & Consumer Goods
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Sitting at the cross roads of fan and fashion, Lids provides headwear and apparel across North America, Europe, and Australia. Operating out of Indianapolis, IN, Lids retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1,200 locations. ------- Recruitment Fraud Alert ------- • Lids never requests a transfer of money for any purpose during or after the hiring process. • The hiring process involves at least one interview (virtual or in-person). Lids will not request for or conduct an interview on any instant messaging applications. • The Lids Recruitment team corresponds from email addresses with the domain “@lids.com”. However, there is also a possibility of scammers displaying the sent email domain address as “@lids.com” fraudulently. Nevertheless, receiving emails will be possible only with the legitimate “@lids.com” domain. In case any generic email ID ending with Gmail/Yahoo domain is copied while receiving a job offer or interview call, please be alert to the likelihood of a scammer. • The Lids Recruitment team does not request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process. If you are unsure about the source of job offer, please login to the Career section on the Lids website to verify the job offer or application. If you have been a victim of recruitment fraud, please contact law enforcement.