Part Time Supervisor

Lids

2mo ago

Job
Part-time
Junior, Mid & Senior Level
Hospitality & Retail
London

AI generated summary

You should have retail experience or strong customer service passion, excellent communication skills, flexibility, attention to detail, numeracy skills, and the ability to lift 25 kg and stand for long periods.
You will enhance customer experience through sales, resolve complaints, maintain store standards, manage inventory, ensure safety, and contribute to a positive work environment.

Requirements

Previous retail or sales experience is desirable, however, as a minimum, you will have a passion for customer service and will be dedicated to ensuring each and every customer has a truly memorable experience.
Outstanding written and verbal communication skills with a positive and welcoming approach
Passionate about LIDS products with a drive to continuously learn and develop in regard to product knowledge
Flexibility to work additional hours to cover sickness, holiday or during peak periods
Methodical, thorough with great attention to detail
Excellent numeracy skills with the ability to operate till/EPOS systems
Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
Ability to lift up to 25 kg
Ability to climb a ladder and work with hands overhead
Ability to read and operate a computer
Standing required for up to 100% of the time
Ability to prove eligibility to work in the UK
Preferred Job Required Knowledge & Skills:
As with all roles, you may at times be required to carry out ad hoc duties; whether that is to support another team member, to take on additional responsibilities or to get involved in project work that may impact on the store, as well as the wider business

Responsibilities

Produce sales gains, by providing customer service utilising LIDS selling 101
Focus on sales and customisation
Prioritising the customer’s needs at all times
Offering great brand and product knowledge
Taking an active interest in learning about our products to enhance customer’s experience
Resolving customer complaints
Meeting or exceeding Company Objectives in all individual statistics
Helping to build a customer base that returns to the store time after time
Processing transactions efficiently and accurately
Brand Image: To uphold the LIDS image through;
Maintaining a professional appearance consistent with Company Dress Code Policy
Your attitude towards our Company (in and out of the workplace)
Visual Merchandising
Housekeeping
Stock replenishment
Maintaining store standards at all times
Contributing to a positive and inclusive work environment
Control Expenses
Protect Company assets within guidelines of LIDS Retail policies.
Participate in managing store inventory including processing shipments and resetting merchandise.
Assist with accurate product counts in a consistent and timely manner.
Support and adhere to all LIDS Retail policies, procedures and guidelines.
Other duties as assigned.
Additional Principal Duties and Responsibilities:
Health, Safety & Wellbeing
To ensure that you are aware of and carry out all relevant Health & Safety regulations that may impact yourself, another team member or visitor to the store. For example, reporting damage to fixtures and fittings in the store as well as reacting appropriately to accidents by communicating these to store management.

Lids

"Have Fun, Sell Hats"

Retail & Consumer Goods

Industry

5001-10,000

Employees

1995

Founded Year

Mission & Purpose

Sitting at the cross roads of fan and fashion, Lids provides headwear and apparel across North America, Europe, and Australia. Operating out of Indianapolis, IN, Lids retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1,200 locations. ------- Recruitment Fraud Alert ------- • Lids never requests a transfer of money for any purpose during or after the hiring process. • The hiring process involves at least one interview (virtual or in-person). Lids will not request for or conduct an interview on any instant messaging applications. • The Lids Recruitment team corresponds from email addresses with the domain “@lids.com”. However, there is also a possibility of scammers displaying the sent email domain address as “@lids.com” fraudulently. Nevertheless, receiving emails will be possible only with the legitimate “@lids.com” domain. In case any generic email ID ending with Gmail/Yahoo domain is copied while receiving a job offer or interview call, please be alert to the likelihood of a scammer. • The Lids Recruitment team does not request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process. If you are unsure about the source of job offer, please login to the Career section on the Lids website to verify the job offer or application. If you have been a victim of recruitment fraud, please contact law enforcement.