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Partner Success Manager

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Xero

28d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Manchester
  • Quick Apply

AI generated summary

  • You need experience managing long-term client relationships, knowledge of accounting practice systems, client-facing success in B2B SaaS or finance, strong communication skills, and rapport-building ability.
  • You will strategize with accounting firms to boost revenue, manage relationships, educate partners, run events, mitigate deletion risks, and collaborate with teams to enhance partner success.

Requirements

  • Experience with managing long term client relationships
  • Knowledge of the workings of an accounting practice system is essential.
  • Demonstrated success in a client-facing role, such as consulting, account management, or business development, preferably within the B2B SaaS or financial services sector.
  • An interest and intrigue in the emerging online accounting market.
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills.
  • Ability to create a quick and strong rapport with Partners.

Responsibilities

  • Work with a selection of established accounting and bookkeeping firms to strategize ways to increase their revenue and promote growth.
  • Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services.
  • Work closely with other in-team and cross functional team members to deliver an amazing service.
  • Plan and run 1:Many client and Partner events designed to accelerate growth of revenue and new customers.
  • Become a trusted advisor to our existing Partners, build strong rapport with Partners.
  • Relationship management of existing accounting Partners.
  • Creating, Presenting and Attending Xero Partner events.
  • Educate partners through the mechanics and benefits of the Xero Partner program.
  • Ensure these Partners receive timely Product and Educational updates.
  • Combat churn and risk of deletion through education and value proposition.
  • Ensure Partners and staff attend webinars and events & certification training.
  • Educate Partners on all Partner resources available and remain certified.
  • Collate feedback from Partners on feature requests and relay through the appropriate channels.
  • Influence adoption of Xero’s adjacent products.
  • Early detection and mitigation of deletion risks.
  • Driving online strategy deep within the practice, and increasing the number of active users within each firm.
  • Identify any gaps in knowledge, strategy or buy-in within a firm, you’ll work to close these gaps and ensure the Partner is aware of the resources available to them.
  • Working closely with the Partner Consulting team to deliver individual and territory goals.
  • Liaise/present with key add-ons to Partners.
  • Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product.

FAQs

What is the primary role of a Partner Success Manager at Xero?

The primary role is to work with Xero Partners to accelerate their growth, increase revenue from existing customers, and ensure sustainable growth, retention, and support for partner firms.

What qualifications are necessary for the Partner Success Manager position?

Candidates should have experience managing long-term client relationships, knowledge of accounting practice systems, and demonstrated success in a client-facing role, preferably within the B2B SaaS or financial services sector.

What skills are essential for this role?

Essential skills include outstanding communication and presentation abilities, enthusiasm for building strong relationships, and strong public speaking skills.

Will I be required to travel for this position?

While the job does not specify travel requirements, it may involve attending and presenting at partner events, which could necessitate some travel.

How does Xero support employee wellbeing?

Xero offers generous paid leave, dedicated leave for physical and mental wellbeing, access to an Employee Assistance Program, and private medical insurance, among other benefits.

What opportunities for professional development does Xero provide?

Xero encourages education and certification training for partners and offers resources for continuous learning and growth within the company.

How does the Partner Success Manager collaborate with other teams?

The Partner Success Manager collaborates closely with product and go-to-market teams to ensure partner feedback is shared, necessary resources are provided, and to drive the overall strategy for partner success.

What is the focus of the Partner Success Manager in terms of partner engagement?

The focus includes building strong rapport with partners, educating them on Xero's ecosystem, and ensuring they are fully aware of available resources to enhance their business operations.

Is experience in the online accounting market necessary for this position?

While not strictly necessary, an interest and intrigue in the emerging online accounting market is highly valued for this role.

What approach does Xero take regarding diversity and inclusion in hiring?

Xero encourages candidates from all backgrounds to apply, particularly those from underrepresented groups, even if they don’t meet every qualification, as they may still be the right fit for the role.

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Xero

Global small business platform connected to accountants, bookkeepers, banks & an ecosystem of apps & financial services.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Xero is a global small business platform with 3.5 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances. For four consecutive years (2020-2023) Xero was included in the Bloomberg Gender-Equality Index. In 2021 and 2022, Xero was included in the Dow Jones Sustainability Index (DJSI), powered by the S&P Global Corporate Sustainability Assessment. Xero is a FIFA Women’s Football partner.