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Parts Advisor

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Inchcape

12d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Derby

AI generated summary

  • You must have strong communication, time management, and IT skills; a passion for customer experience; target-driven experience; and a full UK driving licence.
  • You will deliver excellent customer care, advise on parts and availability, manage stock levels and deliveries, process payments, and maintain accurate customer records.

Requirements

  • Excellent communication and organisational skills
  • A passion for delivering an incredible experience to all, whether internal or external customers
  • IT Skills including previous use of web systems, email and Microsoft excel
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target driven role
  • Full UK driving licence

Responsibilities

  • Provide an outstanding level of customer care to those
  • Advise customers on parts availability
  • Provide advice on suitable parts to fit the customer’s requirements
  • Monitor and manage stock levels
  • Monitor and arrange stock delivery
  • Obtain and process payments in a timely manner in adherence to Inchcape policy
  • Maintain accurate customer records on our systems

FAQs

What is the basic salary for the Parts Advisor position?

The basic salary for the Parts Advisor position is £26,862 per annum, plus excellent OTE (On-Target Earnings).

How many hours will I be expected to work per week?

You will be expected to work 45 hours per week.

What benefits are offered to Parts Advisors?

Benefits include 33 days of annual leave, retail discounts, gym discounts, a cash healthcare plan, a cycle-to-work scheme, car discounts, a flexible pension scheme, a Sharesave scheme, family-friendly policies, a wellbeing programme, an internal colleague recognition system, and a community volunteering day.

Is previous experience required for the Parts Advisor role?

While previous experience in a target-driven role is preferred, we welcome candidates who are passionate about delivering great experiences, even if they don’t meet every requirement.

What skills are important for the Parts Advisor position?

Important skills include excellent communication and organizational abilities, IT skills (including experience with web systems, email, and Microsoft Excel), excellent time management skills, and the ability to work under pressure.

Will I receive training as a Parts Advisor?

Yes, comprehensive training will be provided to help you succeed in your role.

Do I need a driving license for this position?

Yes, a full UK driving license is required for the Parts Advisor position.

Can I progress my career within the company?

Yes, there are opportunities for career progression within the company as you receive support to develop your skills and advance in your career.

What kind of customer interactions can I expect in this role?

You can expect to interact with customers both face-to-face and over the phone, providing outstanding customer service and advising them on parts availability and suitability.

Is it necessary to have a background in automotive parts?

No, a background in automotive parts is not necessary; however, a passion for delivering incredible experiences and a willingness to learn about the products will be beneficial.

Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.