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Passenger Service Agent

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Menzies Aviation

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Fort Lauderdale

AI generated summary

  • You should have strong communication skills, computer proficiency, the ability to follow instructions, a positive attitude, and stamina for standing long periods at the ticket counter and gate check-in.
  • You will assist passengers with check-ins, verify documents, manage baggage claims, host kiosks, ensure work areas are organized, and make announcements at the gate.

Requirements

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram
  • Computer skills are required as you will be using computer-based systems to perform some of your primary job
  • Ability to proficiently read, write and speak English, excellent communication skills
  • Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
  • Able to stand for long periods of time at the ticket counter and gate check-in

Responsibilities

  • Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering
  • Host self-service kiosks and verify passengers’ documents prior to boarding aircraft
  • Interpret identification labels along with baggage and cargo routing
  • Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage)
  • Other responsibilities in the gate area include making announcements, checking baggage, and assigning

FAQs

What is the role of a Passenger Service Agent?

The Passenger Service Agent is responsible for checking in passengers for flights, verifying documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with any issues at the airport.

What are the essential skills required for this position?

The essential skills include the ability to follow written and oral instructions, computer proficiency, excellent communication skills in English, a positive and calm demeanor under pressure, and the capability to stand for long periods.

Are there any uniform requirements for this job?

Yes, the individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Is experience in customer service required?

While specific experience is not mentioned, a positive attitude and customer service skills are essential for effectively assisting passengers.

What safety measures are in place for staff?

The company is committed to providing a safe working environment and prohibits the misuse of alcohol and drugs, conducting regular testing in line with their Substance Misuse Policy.

Does Menzies Aviation promote diversity and inclusion in the workplace?

Yes, Menzies Aviation is an equal opportunity employer that encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, or other status, aiming to create an inclusive working environment.

What should I do if I need reasonable adjustments during the recruitment process?

You can contact the recruiter to discuss any reasonable adjustments you would like to be considered during the recruitment process.

How can I apply for this job?

If the role meets your expectations, you can click “apply now” to submit your application for the Passenger Service Agent position.

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Menzies Aviation

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.