FAQs
What is the role of a Passenger Service Agent?
The Passenger Service Agent is responsible for checking in passengers for flights, verifying documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with any issues at the airport.
What are the essential skills required for this position?
The essential skills include the ability to follow written and oral instructions, computer proficiency, excellent communication skills in English, a positive and calm demeanor under pressure, and the capability to stand for long periods.
Are there any uniform requirements for this job?
Yes, the individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
Is experience in customer service required?
While specific experience is not mentioned, a positive attitude and customer service skills are essential for effectively assisting passengers.
What safety measures are in place for staff?
The company is committed to providing a safe working environment and prohibits the misuse of alcohol and drugs, conducting regular testing in line with their Substance Misuse Policy.
Does Menzies Aviation promote diversity and inclusion in the workplace?
Yes, Menzies Aviation is an equal opportunity employer that encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, or other status, aiming to create an inclusive working environment.
What should I do if I need reasonable adjustments during the recruitment process?
You can contact the recruiter to discuss any reasonable adjustments you would like to be considered during the recruitment process.
How can I apply for this job?
If the role meets your expectations, you can click “apply now” to submit your application for the Passenger Service Agent position.