Logo of Huzzle

Passenger Service Agent

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Tampa

AI generated summary

  • You must be 18+, have a valid driver's license, pass a drug test, speak English, and be flexible for variable shifts. Be comfortable working outdoors and lifting up to 70 lbs.
  • You will check in passengers, verify documentation, assign seats, manage boarding passes, assist with baggage, announce flight info, and liaise with airlines and ground handlers throughout your shift.

Requirements

  • Must be at least 18 years of age.
  • Posses/maintain a valid Driver’s License and other FAA required identification/seals.
  • Must be able to speak, read, and write in English.
  • Must pass pre-employment drug test.
  • Must be available and flexible to work variable shifts including, weekends and holidays.
  • Work is done indoors and outdoors – must be comfortable working in all weather conditions.
  • Able to continuously lift, push and pull up to 70 lbs.

Responsibilities

  • Comply with the Location’s attendance/tardiness standards.
  • Computerized check-in of passengers for international and domestic travel.
  • Designate seat assignments.
  • Verify documentation for international and domestic flights.
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
  • Verify ticket and seat reservations.
  • Match manifest to on-board count.
  • Assist with various governmental agency requirements.
  • Connect and disconnect Jetway/stairs as necessary.
  • Announce arrivals and departures as necessary.
  • Assists with baggage tagging and baggage claim reports.
  • Maintain current knowledge of all flight times during shift.
  • Provide information to customers.
  • Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

FAQs

What is the minimum age requirement for applying to be a Passenger Service Agent?

The minimum age requirement is 18 years.

Is a driver's license necessary for this position?

Yes, candidates must possess and maintain a valid Driver’s License as well as any other FAA required identification/seals.

Are there language requirements for this job?

Yes, applicants must be able to speak, read, and write in English.

Is there a drug test required before employment?

Yes, all candidates must pass a pre-employment drug test.

What type of work schedule should I expect if hired for this position?

Employees must be available and flexible to work variable shifts, including weekends and holidays.

Will I be required to work in various weather conditions?

Yes, the work is done both indoors and outdoors, so candidates must be comfortable working in all weather conditions.

What is the physical requirement related to lifting for this position?

Applicants must be able to continuously lift, push, and pull up to 70 lbs.

Are there any benefits related to airfare for this job?

Yes, employees enjoy flight benefits.

Is there an opportunity for pay increases?

Yes, there is a $0.50 pay increase at 90 days and another $0.50 increase at 180 days.

Are performance bonuses available for this position?

Yes, performance bonuses are available based on individual performance.

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.