FAQs
Do we support remote work?
Yes, this position allows for telecommuting from anywhere within the U.S.
What kind of training is provided for this position?
We offer 6 weeks of paid training, and the hours will be based on your schedule or discussed on your first day of employment.
What are the working hours for this role?
The schedule includes Monday & Tuesday from 10:30 AM - 7:00 PM CST and Wednesday, Thursday & Friday from 8:30 AM - 5:00 PM CST.
What qualifications are required for this position?
You need a High School Diploma or GED, at least 6 months of customer service experience in an office setting, and basic proficiency with Microsoft Office products.
Is experience in a medical office preferred?
Yes, medical office experience and knowledge of medical terminology are preferred qualifications for this role.
Are there any specific telecommuting requirements?
Yes, you must secure company sensitive documents, establish a dedicated work area that ensures privacy, and have access to a UnitedHealth Group approved high-speed internet connection.
What benefits are offered to employees in this position?
Benefits include paid time off, medical plan options, dental and vision insurance, a 401(k) savings plan, education reimbursement, employee discounts, and more.
What soft skills are important for this role?
Important soft skills include critical thinking, excellent customer service skills, written and verbal communication skills, and the ability to work in fast-paced environments.
Is there an opportunity for advancement in this position?
Yes, you will receive support and recognition for your performance, with clear direction on what it takes to succeed and opportunities for development for other roles.
What is the pay range for this position?
The hourly pay range for residents of California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington, D.C. is $16.00 to $28.27 per hour, depending on several factors.