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Patient Administrator

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University Hospital Southampton NHS Trust

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Southampton

AI generated summary

  • You need GCSE-level literacy/numeracy, relevant admin/customer service qualifications or experience, knowledge of medical terminology, and proficiency in hospital computer systems.
  • You will ensure efficient patient pathways, communicate with patients and staff, book appointments, manage clinic correspondence, and support team coordination for effective administration.

Requirements

  • Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
  • Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
  • Experience as an administrator or secretary in an organisation with a customer focused environment
  • Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight forward
  • Knowledge and experience of secretarial or administrative procedures
  • Experience as an administrator or secretary in an organisation with a customer focused environment
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development
  • Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
  • Diploma level qualification or an equivalent level of experience
  • Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
  • Proficient in the use of all hospital computerised patient systems
  • Knowledge of both local and national targets relating to RTT and cancer pathways

Responsibilities

  • - You will be required to build strong relationships with Consultants, Admin Teams, Nursing Staff, and external providers.
  • - You will be responsible for the smooth running of the patients' pathway through the department.
  • - You will need good communication skills, written and verbal as well as the ability to work as a team and independently.
  • - You will also provide cross-cover for other patient pathway co-ordinators to ensure a consistent and effective administration service is always maintained.
  • - Working closely with your team of consultants to provide a comprehensive administration service.
  • - Your duties will be varied but will include direct telephone communication with patients and health professionals.
  • - Arranging the booking of appointments, managing the letters and actions from the outpatient clinics.
  • - Facilitating the flow of information between the various clinicians and support services.

FAQs

What qualifications do I need to apply for the Patient Administrator position?

You need a good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent, and either a Level 3 qualification in administration/customer service or equivalent experience, or a Vocational Level 2 qualification in administration/customer service or equivalent experience.

Is experience in a healthcare environment required?

While experience as an administrator or secretary in a customer-focused environment is essential, previous experience in a healthcare setting is desirable but not strictly required.

What skills are important for a Patient Administrator?

Important skills include excellent communication (both written and verbal), good judgement for problem-solving, the ability to work well under pressure, and strong teamwork capabilities.

Will I receive training for the role?

Yes, UHS offers training and development opportunities to help you succeed in your role, and training will be provided for the Trust's electronic systems.

Where will the role be based?

The role will be based at various locations including Southampton General Hospital, Royal South Hants Hospital, Princess Anne, and Lymington Hospital.

What is the working environment like at University Hospital Southampton?

UHS is one of the largest acute teaching Trusts in England, rated ‘Good’ by the CQC, and is known for strong staff engagement. Employees can expect a supportive environment focused on the delivery of high-quality, safe, and effective care.

What are the working hours for this role?

Specific working hours may vary, but all non-clinical roles may involve a mixture of on-site and remote work. Flexible working options can be discussed as part of the interview process.

Are there any additional benefits for employees?

Yes, UHS employees are entitled to a range of NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.

Do I need to have knowledge of medical terminology?

Knowledge of medical terminology is desirable but not essential, as training will be provided for those aspects of the role.

What values does UHS promote within its organization?

UHS promotes the values of Patients First, Working Together, and Always Improving, which play an integral part in how all staff approach their tasks.

University Hospital Southampton NHS Trust

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.