FAQs
What is the main responsibility of a Patient Administrator?
The main responsibility of a Patient Administrator is to provide comprehensive administrative support to ensure the smooth running of the patient pathway through the department, including managing appointments, communication with patients and health professionals, and facilitating the flow of information.
What qualifications are required for the Patient Administrator role?
A good standard of secondary education with literacy and numeracy skills at GCSE pass level or equivalent is required. A Level 3 qualification in administration/customer service or equivalent experience is also needed.
Is experience in a healthcare environment necessary for this role?
While prior experience in a healthcare environment is desirable, it is not strictly necessary. Experience as an administrator or secretary in any customer-focused environment is acceptable.
What skills are most important for a Patient Administrator?
Important skills include good communication (both written and verbal), the ability to work well under pressure, prioritization of workload, problem-solving skills, and the ability to work independently as well as part of a team.
Are there opportunities for training and development?
Yes, University Hospital Southampton offers fantastic training and development opportunities to help staff achieve their career aspirations.
What type of work environment can I expect?
You can expect a fast-paced work environment that requires strong organizational and communication skills, with duties that include direct interaction with patients and healthcare professionals.
What are the working locations for this position?
The positions are based at several locations including Southampton General Hospital, Royal South Hants Hospital, Princess Anne, and Lymington Hospital.
Does the role require knowledge of medical terminology?
Knowledge of medical terminology is desirable but not essential, as training will be provided.
What is the expected workload for this role?
The workload involves managing multiple tasks, such as booking appointments, handling communications, and cross-covering for colleagues, requiring a flexible approach to multi-tasking.
Are there any specific computer skills required?
Confidence in using Microsoft systems is essential, and knowledge of hospital computerized patient systems is desirable but training will be provided.
What benefits are offered to employees?
Employees are entitled to a minimum of 35 days paid holiday (pro rata), access to NHS discounts, and a generous pension scheme.
Can I expect flexible working options?
Yes, specific details and flexible working options can be discussed during the interview process.
What values guide the work of a Patient Administrator?
The core values are Patients First, Working Together, and Always Improving, which should guide your approach to all tasks.