FAQs
What is the role of a Patient Administrator?
The role of a Patient Administrator involves providing excellent administrative support, facilitating the smooth running of patients' pathways through the department, and building strong relationships with consultants, admin teams, nursing staff, and external providers.
What qualifications are required for this position?
Candidates should have a good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent. A Level 3 qualification in administration/customer service or equivalent experience, as well as experience in a customer-focused administrative role, is also essential.
What desirable skills or qualifications should applicants have?
Desirable criteria include knowledge of medical terminology, further study or courses demonstrating personal development, a Vocational Level 3 qualification in administration/word processing/typing, and experience as a medical or patient services secretary linked to a clinical service.
Is experience in using hospital computerised systems necessary?
While experience in using all hospital computerised patient systems is desirable, it is not essential as training will be provided.
What kind of working hours can I expect in this role?
Working hours are flexible and can be scheduled between the hours of 7 am and 10 pm from Monday to Sunday, requiring good flexibility around your working hours.
What opportunities for professional development are available?
The Trust offers a range of learning and development opportunities to help you achieve your career aspirations within the administrative field, including fantastic training and development programs.
How does the Trust ensure a good working environment for staff?
The Trust is rated ‘Good’ by the CQC and was in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care in the latest national NHS Staff Survey.
What are the main duties I would be responsible for?
Main duties include arranging appointments, managing communication with patients and health professionals, facilitating the flow of information between clinicians, and cross-covering for other patient administrators as required.
Is knowledge of local and national targets related to RTT and cancer pathways important?
Yes, knowledge of local and national targets relating to RTT (Referral to Treatment) and cancer pathways is considered a desirable experience for this role.
Are there flexible working options available?
Yes, specific details and flexible working options can be discussed during the interview process to suit individual needs.