FAQs
What are the main responsibilities of a Patient Administrator in the A&E Department?
The main responsibilities include liaising with consultants and admin staff regarding patient appointments, referral letters, discharge summaries, and health records; supporting the smooth running of clinics and procedure lists; and contacting other departments about patient care pathways.
What types of documentation will I be preparing in this role?
You will be preparing clinic documentation, discharge summaries, correspondence for signature, and ensuring relevant patient notes are available for clinics.
Is there a system used for managing patient information?
Yes, the Trust's computer systems and the case note record tracking (CRT) system are used to manage patient information, generate clinic lists, and track medical case notes electronically.
Will I be responsible for interacting with patients?
Yes, you will provide specific advice to patients upon booking-in and ensure their information is updated and complete prior to their appointments.
What kind of correspondence will I be handling?
You will handle externally transcribed correspondence that needs to be matched with the correct patient and clinician, make necessary amendments, and ensure letters are dispatched and filed in medical records.
Is prior experience in a healthcare administration role required for this position?
While prior experience may be beneficial, it is not explicitly stated as a requirement in the job description; relevant skills and a willingness to learn are often valued.
How should I prepare for this role?
Familiarizing yourself with healthcare terminology, the Trust's computer systems, and patient care pathways will be beneficial. Additionally, strong organizational skills will be important for handling medical records and correspondence.
Are there opportunities for professional development in this position?
Yes, there may be opportunities for professional development through training and experience gained within the role, as well as potential pathways to more senior positions in healthcare administration.
What software will I need to be familiar with for this role?
You should be familiar with the Trust's computer system, particularly the Patient Administration System (PAS) and the case note record tracking (CRT) system.
How will performance be measured in this position?
Performance may be measured through various metrics related to the efficiency of patient documentation handling, accuracy in records management, and overall support of the clinical workflow in the A&E Department.