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Patient Administrator A&E Department

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Chelsea and Westminster Hospital NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • London

AI generated summary

  • You must be flexible for all shifts, work autonomously and in a team, handle various admin tasks, communicate well, and show empathy. Cross cover in Majors and Front Reception is required.
  • You will provide patient-focused administrative support in A&E, liaise with patients and healthcare professionals, and work effectively both independently and within a team.

Requirements

  • Must be able to do all the shifts
  • PREVIOUS APPLICANTS NEED NOT APPLY
  • The successful candidate must be able to work both autonomously and as a member of the team
  • be able to undertake a wide range of administrative duties
  • They will need to be able to demonstrate excellent listening and communication skills
  • be organised, adaptable and flexible
  • show empathy and concern for others
  • The post holder will be required to work in both of the following areas, providing cross cover where necessary:
  • Majors
  • Front Reception

Responsibilities

  • The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department.
  • The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.
  • The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
  • The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals.
  • The staff member will work consistently to provide high quality customer service and will be professional at all times.
  • The post holder will be required to work in both of the following areas, providing cross cover where necessary:
  • Majors
  • Front Reception

FAQs

What are the required working hours for the Patient Administrator position?

The required working hours for the Patient Administrator position include shifts from 07:30-17:30, 08:00-18:00, and 12:00-22:00, including weekends and bank holidays.

Is previous experience necessary to apply for this role?

No, previous applicants for this position need not apply, indicating that it is open to new candidates.

What qualities are essential for the Patient Administrator role?

Essential qualities include excellent listening and communication skills, organization, adaptability, flexibility, empathy, and a focus on providing high-quality customer service.

Where will the Patient Administrator be working?

The Patient Administrator will be working in the A&E Department at Chelsea and Westminster Hospital, covering both the Majors and Front Reception areas.

Is flexible working arrangement available for this role?

Yes, the Trust welcomes applications for flexible working arrangements and accommodates requests where possible to support staff and patient needs.

What type of healthcare services does Chelsea and Westminster Hospital provide?

Chelsea and Westminster Hospital provides full clinical services, including maternity, A&E, children’s services, and specialized clinics for HIV and sexual health.

What is the Trust's stance on equality and diversity in recruitment?

The Trust is committed to equality and welcomes applications from all individuals, regardless of background, and can make adjustments for disabled candidates.

Is there a probationary period for new hires?

Yes, employment is subject to a six-month probationary period for new hires.

Who can be contacted for further details or informal visits regarding this position?

For further details or informal visits, you can contact Susan Young, the Team Leader, via email at susan.young44@nhs.net or by telephone at 020 3315 3676.

Will the role require working at multiple sites?

Yes, some roles may require weekend shifts at multiple sites.

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Chelsea and Westminster Hospital NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1993
Founded Year

Mission & Purpose

Chelsea and Westminster Hospital NHS Foundation Trust provides a range of healthcare services, including emergency care, elective surgeries, and specialized treatments, across its hospitals and clinics. Their mission is to deliver excellent, patient-centered care that improves health outcomes and overall well-being. They focus on providing high-quality, compassionate, and accessible services to meet the diverse needs of the community they serve.