Logo of Huzzle

Home

Matches

Explore

Manage

Patient Administrator (Outpatients Department)

image

Chelsea and Westminster Hospital NHS Foundation Trust

14d ago

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You must provide excellent customer service, handle patient queries sensitively, update records accurately, support junior staff, and ensure all documents are organized and available.
  • You will provide excellent patient service, handle queries sensitively, manage records, oversee junior staff, ensure compliance, and support communication needs effectively.

Requirements

  • - Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
  • - Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
  • - Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
  • - Interact with patients and relatives in distress in a sensitive and empathetic manner
  • - Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
  • - Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
  • - Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
  • - Ensure all procedures are followed re data capture for service specific outcomes
  • - Ensure all paperwork is filed appropriately
  • - Arrange interpreter and transport services where indicated
  • - Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
  • - Provide cover across the POD as and when required
  • - Provide an excellent standard of service to patients at all times
  • - Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

Responsibilities

  • - Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
  • - Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
  • - Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
  • - Interact with patients and relatives in distress in a sensitive and empathetic manner
  • - Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
  • - Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
  • - Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
  • - Ensure all procedures are followed re data capture for service specific outcomes
  • - Ensure all paperwork is filed appropriately
  • - Arrange interpreter and transport services where indicated
  • - Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
  • - Provide cover across the POD as and when required
  • - Provide an excellent standard of service to patients at all times
  • - Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

FAQs

What are the primary responsibilities of a Patient Administrator in the Outpatients Department?

The primary responsibilities include providing customer-focused service to patients and visitors, handling queries confidentially, updating patient details, overseeing junior staff, ensuring compliance with procedures, and arranging necessary services such as interpreters and transport.

How should I handle queries from patients or relatives?

Queries should be handled confidentially and sensitively, with clinical-related questions referred to the appropriate staff member.

Is experience in customer service required for this position?

Yes, experience in customer service is highly valued as the role involves direct interaction with patients and visitors, requiring courteous and efficient service.

What skills are necessary for the Patient Administrator role?

Necessary skills include strong communication, empathy, prioritization, and organizational skills, as well as proficiency in updating patient records in the system.

Are there opportunities for training or development in this role?

Yes, there are opportunities for training and development, including assisting in the training of new staff and participating in the development of clinical administrative processes.

What is the importance of following standard operating procedures in this role?

Following standard operating procedures ensures high standards of service delivery, maintains confidentiality, and ensures compliance with healthcare regulations.

Will I be responsible for overseeing other staff members?

Yes, part of the role involves overseeing the work of more junior staff and ensuring that day-to-day objectives are being met.

How do I support patients who may be in distress?

It is essential to interact with patients and relatives in a sensitive and empathetic manner, providing reassurance and support as needed.

Are there specific tools or systems I need to be familiar with?

Familiarity with Patient Administration Systems (PAS) is important for updating patient details and managing information effectively.

What should I do if a patient requires transportation or an interpreter?

You should arrange for interpreter and transport services as indicated, ensuring that all patient needs are addressed promptly.

Chelsea and Westminster Hospital NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1993
Founded Year

Mission & Purpose

Chelsea and Westminster Hospital NHS Foundation Trust provides a range of healthcare services, including emergency care, elective surgeries, and specialized treatments, across its hospitals and clinics. Their mission is to deliver excellent, patient-centered care that improves health outcomes and overall well-being. They focus on providing high-quality, compassionate, and accessible services to meet the diverse needs of the community they serve.