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Patient Administrator - Patient Access (ED & Wards)

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Chelsea and Westminster Hospital NHS Foundation Trust

14d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • London

AI generated summary

  • You must provide patient-focused admin support, work independently and in a team, demonstrate strong communication, be organized and flexible, and show empathy while ensuring high-quality service.
  • You will provide patient-focused administrative support, liaise with healthcare professionals, manage diverse tasks, and ensure high-quality care while adapting to various clinical areas as needed.

Requirements

  • Required:
  • - Provide a comprehensive patient focused administrative service
  • - Work both autonomously and as a member of a team
  • - Undertake a wide range of administrative duties
  • - Demonstrate excellent listening and communication skills
  • - Be organised, adaptable, and flexible
  • - Show empathy and concern for others
  • - Provide effective and efficient administrative support to a team
  • - Liaise with patients, doctors, and other healthcare professionals
  • - Provide high quality customer service
  • - Be professional at all times
  • - Work in AEC, TC, or ED areas
  • - Provide cross cover where necessary

Responsibilities

  • - Provide a comprehensive patient focused administrative service
  • - Work autonomously and as a member of the team
  • - Undertake a wide range of administrative duties
  • - Demonstrate excellent listening and communication skills
  • - Be organised, adaptable and flexible
  • - Show empathy and concern for others
  • - Contribute to the delivery of high quality, safe and compassionate healthcare
  • - Provide effective and efficient administrative support
  • - Liaise with patients, doctors and other healthcare professionals
  • - Work in one of the specified areas (AEC, TC, ED)
  • - Provide cross cover when necessary

FAQs

What is the main responsibility of the Patient Administrator in the A&E Department?

The main responsibility of the Patient Administrator is to provide a comprehensive, patient-focused administrative service to the multi-disciplinary team within the A&E Department, ensuring high-quality customer service and efficient communication among patients, doctors, and other healthcare professionals.

Is previous experience in a healthcare setting required for this role?

While previous experience in a healthcare setting is beneficial, it may not be a strict requirement. However, the successful candidate should demonstrate strong administrative skills and the ability to thrive in a busy and demanding environment.

What skills are essential for the Patient Administrator position?

Essential skills include excellent listening and communication abilities, strong organizational skills, adaptability, flexibility, and the capacity to show empathy and concern for patients.

Will there be opportunities for training and development in this role?

Yes, the Chelsea and Westminster Hospital NHS Foundation Trust is committed to the professional development of its staff and may offer training and development opportunities.

What are the working hours for the Patient Administrator position?

Working hours may vary, but flexibility is required as the Patient Administrator will provide cross cover in areas such as AEC, TC, and ED, which may involve shift work.

Who do I contact for more information about the role?

For further details or informal visits, you can contact Daniel Da Luz, Team Leader, at Daniel.daluz@nhs.net or call 0203 315 3676.

Is teamwork important in this position?

Yes, teamwork is crucial for the Patient Administrator role, as the post holder will be required to collaborate effectively with other team members while also being able to work autonomously.

Chelsea and Westminster Hospital NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1993
Founded Year

Mission & Purpose

Chelsea and Westminster Hospital NHS Foundation Trust provides a range of healthcare services, including emergency care, elective surgeries, and specialized treatments, across its hospitals and clinics. Their mission is to deliver excellent, patient-centered care that improves health outcomes and overall well-being. They focus on providing high-quality, compassionate, and accessible services to meet the diverse needs of the community they serve.