Patient Care Coordinator

Hanger, Inc.

Jan 9

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
People, HR & Administration
Healthcare
Conroe

Requirements

High school education or equivalent.
A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Minimum good fit for the job, as determined by the a skills assessment. Hanger will administer the assessment as part of the selection process.
Experience in a medical office.
Experience with EMR systems (NextGen).
Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
Ability to key 40 words per minute with accuracy preferred.
Exceptional patient service skills.
Active Listening skills.
High integrity.
Strong attention to detail with an emphasis on accuracy.
Proficiency with basic math and accounting skills.
Proficient computer skills including Windows based office programs (ex. Word, Excel, PowerPoint), e-mail, etc.
Ability to use office equipment such as: fax machine, calculator, postage machine, copiers, etc.
Concise written communication and presentation skills.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Responsibilities

Welcome people as they enter the clinic.
Communicate anticipated wait times and/or delays.
Check-in our patients (including verification of demographic and insurance information)
Complete patient registration from walk-in patients
Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
Answer incoming calls
Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
Assist RCM team as needed in obtaining missing/ additional information from patients
Maintain accurate and complete electronic healthcare records on our patients.

FAQs

What is the primary responsibility of a Patient Care Coordinator at Hanger, Inc.?

The primary responsibility is to provide administrative support to patients, fellow employees, and referral sources by coordinating and managing front office activities, ensuring a positive patient experience.

What are the minimum education requirements for this position?

A high school education or equivalent is required for the Patient Care Coordinator position.

Is previous experience in a medical office necessary for this job?

While not required, experience in a medical office is preferred for candidates applying for this position.

What type of computer skills are necessary for this role?

Proficiency in basic computer skills, including Windows-based office programs (e.g., Word, Excel, PowerPoint), email, and the ability to use office equipment such as fax machines and copiers, are necessary.

Do I need to have experience with EMR systems?

Yes, experience with EMR systems, specifically NextGen, is preferred for this role.

What qualities are emphasized for success in this position?

Exceptional patient service skills, active listening, high integrity, strong attention to detail, and a focus on superior outcomes are emphasized for success.

Are there any specific requirements regarding driving for this role?

Yes, a valid driver’s license and a driving record that complies with Hanger's Motor Vehicle Safety Policy and Procedures are required.

What benefits does Hanger, Inc. provide to its employees?

Hanger, Inc. offers competitive compensation packages, paid holidays, PTO that includes vacation and sick time, healthcare benefits, 401k savings and retirement plans, and more.

Is training provided for new employees in this role?

Yes, Hanger, Inc. provides mentorship programs and may offer training to support new employees in their roles.

What is the company's stance on equal employment opportunity?

Hanger, Inc. is committed to providing equal employment opportunity without discrimination or harassment based on various protected characteristics and complies with all applicable employment laws.

Hanger, Inc.

Empowering Human Potential

Science & Healthcare

Industry

501-1000

Employees

1861

Founded Year

Mission & Purpose

Headquartered in Austin, Texas, Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) patient care services and products. The company operates as an ecosystem of diversified companies delivering complementary solutions to individuals and providers with O&P needs, and is organized in two business segments – Patient Care and Products & Services. Through its Patient Care segment, Hanger provides comprehensive, outcomes-based O&P services to individuals of all ages at more than 925 Hanger Clinic locations nationwide. Through its Products & Services segment, Hanger serves the broader O&P community and skilled nursing facilities through designing and distributing branded and private label O&P devices, products and components, and post-acute rehabilitative solutions. Rooted in clinical research, excellence, and innovation, Hanger is a purpose-driven company focused on empowering human potential.

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