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Patient Engagement Representative - National Remote

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Optum

Feb 18

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Dallas
    Remote

AI generated summary

  • You need a H.S. diploma or GED, 2+ years in customer service and call center, bilingual in English and Spanish, sales experience, and a dedicated workspace with high-speed internet.
  • You will reach out to patients, manage calls, perform data entry, maintain productivity, communicate professionally, and handle administrative tasks to support patient engagement and service.

Requirements

  • High School Diploma / GED OR equivalent work experience
  • Must be 18 years of age OR Older
  • 2+ years of Customer Service experience
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends
  • 2+ years of call center experience
  • Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets)
  • Bilingual fluency in English and Spanish
  • Sales experience
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

  • Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures
  • Articulates clinical services effectively, leading to patient engagement and program participation
  • Performs data entry and complete written documentation of calls
  • Maintains department productivity levels for customer satisfaction and performance goals
  • Communicates positively and professionally with patients, providers, and team members
  • Handle inbound and outbound calls via an auto-dialer system
  • Completes administrative duties to include processing mail and faxes
  • Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

FAQs

What is the role of a Patient Engagement Representative?

The Patient Engagement Representative is primarily responsible for supporting pharmacists in delivering comprehensive medication management services in a call center environment, including conducting outreach to qualified patients and handling inbound and outbound calls.

What are the typical work hours for this position?

The position requires flexibility to work any of the 8-hour shift schedules during normal business hours of 9:30 am to 6:00 pm CST, Monday to Friday. Occasional overtime may be necessary based on business needs.

Is there training provided for this role?

Yes, we offer 2-3 weeks of on-the-job training, with training hours being discussed prior to your start date to align with your schedule.

What qualifications are required for this position?

To qualify, candidates must have a High School Diploma/GED or equivalent work experience, be 18 years of age or older, and have at least 2 years of customer service experience.

Is bilingual fluency a requirement?

Bilingual fluency in English and Spanish is preferred, but not strictly required for the position.

What is the pay range for this role?

The hourly range for this role is $16.00 to $28.85 based on factors such as local labor markets, education, work experience, and certifications.

Are there any specific telecommuting requirements?

Yes, employees must keep all company-sensitive documents secure, establish a dedicated work area for privacy, and have an approved high-speed internet connection.

Are there opportunities for career development in this position?

Yes, UnitedHealth Group provides development opportunities for other roles you may be interested in, along with rewards and recognition for your performance.

Do you provide benefits for employees?

Yes, UnitedHealth Group offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contributions, subject to eligibility requirements.

What is the company’s stance on diversity and inclusion?

UnitedHealth Group believes in creating a diverse and inclusive workplace, ensuring that all qualified applicants receive consideration for employment without regard to characteristics protected by law.

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Optum

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.