FAQs
What is the main responsibility of a Patient First Practitioner?
The main responsibility of a Patient First Practitioner is to build strong working relationships with Directorates and Care Groups by providing direct coaching and deploying the Patient First Improvement System (PFIS) at the Directorate level.
What kind of training will the Patient First Practitioner deliver?
The Patient First Practitioner will deliver training sessions in the Patient First Improvement System (PFIS) both face-to-face and virtually to front line clinical and non-clinical teams, as well as to divisional and corporate leaders.
Will the role involve working with other teams?
Yes, the role involves engaging and communicating regularly with divisional teams to build rapport and act as a member of the divisional team.
What values guide the Patient First Practitioner at UHD?
The values that guide the Patient First Practitioner at UHD are those that define the #TeamUHD approach, which emphasizes how they treat patients, visitors, and colleagues.
Are there any changes to services anticipated due to the merger and New Hospital Programme?
Yes, there are anticipated changes, as many services may be transformed or moved, either temporarily or long term, following the merger and New Hospital Programme.
What should I know about traveling to a new work base if the service relocates?
If the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute.
Who can I contact for further details or to arrange an informal visit about the role?
You can contact Claire Mills, the Patient First Improvement Manager, at claire.mills@uhd.nhs.uk or by calling 0300 019 4229 for further details or to arrange an informal visit.