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Patient First Practitioner

  • Job
    Full-time
    Senior Level
  • Healthcare
    Education & Teaching

AI generated summary

  • You must build relationships, deliver training on PFIS, engage with teams, and support service improvements while embracing our values and understanding potential relocations.
  • You will coach leaders, build team rapport, and deliver PFIS training to improve quality and productivity in clinical and non-clinical settings.

Requirements

  • Build strong working relationships with Directorates / Care Groups and divisional leaders by providing direct coaching to deploy the entire management system at Directorate / Care Group level.
  • Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team.
  • Deliver training sessions in the Patient First Improvement System (PFIS), both face to face and virtually, to front line clinical and non-clinical teams, and divisional and corporate leaders, which will support them to identify and analyse problem areas that are affecting quality, patient and staff experience and / or productivity, and develop appropriate solutions to improve their service.
  • Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
  • UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
  • This means that some services may move site this year or next, either temporarily or long term.
  • Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
  • Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement.
  • Travel from the postholder's home to the new work base will be considered a normal commute.
  • Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
  • For further details / informal visits contact: Name: Claire Mills Job title: Patient First Improvement Manager Email address: claire.mills@uhd.nhs.uk Telephone number: 0300 019 4229

Responsibilities

  • Build strong working relationships with Directorates / Care Groups and divisional leaders by providing direct coaching to deploy the entire management system at Directorate / Care Group level.
  • Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team.
  • Deliver training sessions in the Patient First Improvement System (PFIS), both face to face and virtually, to front line clinical and non-clinical teams, and divisional and corporate leaders, which will support them to identify and analyse problem areas that are affecting quality, patient and staff experience and / or productivity, and develop appropriate solutions to improve their service.

FAQs

What is the main responsibility of a Patient First Practitioner?

The main responsibility of a Patient First Practitioner is to build strong working relationships with Directorates and Care Groups by providing direct coaching and deploying the Patient First Improvement System (PFIS) at the Directorate level.

What kind of training will the Patient First Practitioner deliver?

The Patient First Practitioner will deliver training sessions in the Patient First Improvement System (PFIS) both face-to-face and virtually to front line clinical and non-clinical teams, as well as to divisional and corporate leaders.

Will the role involve working with other teams?

Yes, the role involves engaging and communicating regularly with divisional teams to build rapport and act as a member of the divisional team.

What values guide the Patient First Practitioner at UHD?

The values that guide the Patient First Practitioner at UHD are those that define the #TeamUHD approach, which emphasizes how they treat patients, visitors, and colleagues.

Are there any changes to services anticipated due to the merger and New Hospital Programme?

Yes, there are anticipated changes, as many services may be transformed or moved, either temporarily or long term, following the merger and New Hospital Programme.

What should I know about traveling to a new work base if the service relocates?

If the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute.

Who can I contact for further details or to arrange an informal visit about the role?

You can contact Claire Mills, the Patient First Improvement Manager, at claire.mills@uhd.nhs.uk or by calling 0300 019 4229 for further details or to arrange an informal visit.

We are the Royal Bournemouth, Christchurch, and Poole hospitals. And together, we are #TeamUHD

Science & Healthcare
Industry
5001-10,000
Employees
2020
Founded Year

Mission & Purpose

University Hospitals Dorset NHS Foundation Trust offers a range of acute and specialized healthcare services across Dorset. Their mission is to provide high-quality, patient-centered care to improve health outcomes and enhance the well-being of their community. Their purpose is to deliver comprehensive, effective medical services while continuously advancing healthcare standards and patient experiences through innovation and excellence.