FAQs
What is the main responsibility of a Patient Flow Coordinator?
The main responsibility of a Patient Flow Coordinator is to assist the flow of operational resources to the most suitable Acute Hospital, manage handover data quality, and identify barriers to patient care to maximize availability.
Is experience in an emergency service necessary for this role?
Yes, experience within an emergency service, particularly in a control room environment, is essential for this position.
Who does the Patient Flow Coordinator report to?
The Patient Flow Coordinator reports to the Service Delivery Officer.
What kind of data will the Patient Flow Coordinator be responsible for collecting?
The Patient Flow Coordinator will collect data regarding Hospital Performance, barriers to timely care, and provide data regarding Intelligent Conveyance.
Will the Patient Flow Coordinator interact with ambulance crews?
Yes, the Patient Flow Coordinator will routinely interact with ambulance crews via radio and telephone.
What software systems will the Patient Flow Coordinator need to use?
The Patient Flow Coordinator will use the CAD program, radio system, telephone, and Microsoft 365 products.
Is there an opportunity for career development within this role?
Yes, the role offers opportunities for career development within the structure of the South Western Ambulance Service NHS Foundation Trust.
What is the organizational culture at SWASFT like?
At SWASFT, the culture values diversity and inclusivity, aiming to create a welcoming environment for all employees.
Are there opportunities for informal visits or departmental arrangements?
Yes, informal visits or departmental arrangements can be made upon request.
Who can I contact for further details about this position?
You can contact Nick Metcalfe, the Head of the Delivery Cell, via email at nick.metcalfe@swast.nhs.uk for further details.