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Patient Services Assistant - BGTH

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East Lancashire Hospitals NHS Trust

7d ago

  • Job
    Full-time
    Entry Level

AI generated summary

  • You must communicate effectively in English, be computer-savvy, provide timely patient service, be flexible in work locations, and be willing to cover other sites as needed.
  • You will support in-patients, ensure cleanliness, manage patient transfers, assist in communication, and provide flexible cover across hospital sites while maintaining high standards of care.

Requirements

  • - Effective communication in written and spoken English is essential for all members of our team
  • - You must be confident using computers, phones, radios and dealing with people in person
  • - Ability to provide the right service for the right patient at the right time
  • - Flexibility to work around offices, wards, clinics or corridors
  • - Willingness to work on one of our other sites to provide cover at times of pressure or increased demand

Responsibilities

  • - Support every in-patient during their stay with the Trust
  • - Provide a general cleaning service
  • - Ensure specialist cleaning activity is delivered in a timely manner to meet very high standards
  • - See patients through their whole hospital journey
  • - Improve patient flow throughout the hospital
  • - Combine the traditional role of domestic and porter into one role
  • - Use effective communication in written and spoken English
  • - Be confident using computers, phones, and radios
  • - Deal with people in person
  • - Work around offices, wards, clinics, or corridors
  • - Work on one of our other sites to provide cover at times of pressure or increased demand
  • - Take on the full remit of the job description, carrying out patient transfers around the hospital
  • - Support the deceased to the mortuary
  • - Bring together the traditional roles of the Domestic and Porter to better support effective patient flow, improve communication, and provide a flexible workforce

FAQs

What are the primary responsibilities of a Patient Services Assistant at Burnley General Teaching Hospital?

The primary responsibilities include supporting in-patients with their stay, providing general and specialist cleaning services, ensuring a safe and infection-free environment, and assisting with patient transportation throughout the hospital.

What skills are required for the Patient Services Assistant position?

Effective communication in written and spoken English is essential, along with confidence in using computers, phones, radios, and interacting with patients and staff in person.

Is there flexibility in shift options for this role?

Yes, there is flexibility to work full-time, part-time, or weekend shifts, and employees can move between these options to accommodate changing personal circumstances.

Where might Patient Services Assistants work within the hospital?

PSAs may work in various areas including offices, wards, clinics, and corridors throughout the hospital, and may also be required to cover other sites when needed.

Will Patient Services Assistants have the opportunity to support deceased patients?

Yes, in the upcoming transformation of the team, it is possible that PSAs will take on responsibilities for patient transfers as well as sensitively supporting the deceased to the mortuary.

What benefits are offered to Patient Services Assistants at Burnley General Teaching Hospital?

Benefits include low-cost parking, gym memberships, union memberships, wellness campaigns, and a supportive working environment that promotes diversity and flexible working opportunities.

Who can I contact for more information or to arrange an informal visit?

You can contact Sharon Young, the Assistant Manager, at sharon.young@elht.nhs.uk or by telephone at 01282 804655 for further details or to arrange an informal visit.

Is prior healthcare experience necessary for this role?

While prior healthcare experience may be beneficial, it is not explicitly stated as a requirement for the role of Patient Services Assistant. Training will be provided.

How does the Patient Services Assistant role contribute to patient care?

The role contributes by ensuring a clean and safe environment, facilitating patient transport, and improving patient flow, which ultimately enhances the overall patient experience during their hospital stay.

East Lancashire Hospitals NHS Trust

Delivering safe, personal and effective care

Science & Healthcare
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

East Lancashire Hospitals NHS Trust provides comprehensive healthcare services across several hospitals in East Lancashire, including emergency care, surgery, and specialized treatments. Their ultimate mission is to deliver high-quality, patient-centered care while improving health outcomes and promoting well-being. Their purpose is to ensure accessible, effective, and compassionate healthcare for the communities they serve, focusing on both immediate and long-term health needs.