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Patient Services Specialist - Administration

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Covenant Health

10d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Lubbock

AI generated summary

  • You need 1 year of healthcare experience, an Associate's Degree in Healthcare or Business Administration, and knowledge of Epic applications.
  • You will assist patients with registration, collect demographic and insurance information, ensure financial clearance, and provide excellent customer service during visits.

Requirements

  • 1 year Healthcare experience within Patient Access of Business office setting. Experience with insurance eligibility systems.
  • Associate's Degree in Healthcare or Business Administration.
  • 1 year Knowledge of Epic Applications.

Responsibilities

  • Under the direction of the PAS manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions.
  • This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service.
  • This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes.
  • In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service.
  • The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

FAQs

What is the primary responsibility of a Patient Services Specialist in Administration?

The primary responsibility of a Patient Services Specialist is to assist patients during the on-site registration and arrival process for scheduled and unscheduled visits, as well as to complete financial clearance functions.

What qualifications are required for the Patient Services Specialist position?

The required qualifications include 1 year of healthcare experience within Patient Access or a business office setting, as well as experience with insurance eligibility systems.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include an Associate's Degree in Healthcare or Business Administration and 1 year of knowledge of Epic Applications.

What types of activities does the Patient Services Specialist engage in?

The Patient Services Specialist engages in collecting demographic and insurance information, completing financial clearance functions, collecting patient liability, and providing basic customer service, including valuables collection.

What is the job schedule for this position?

The job schedule for the Patient Services Specialist position is full time with variable shifts.

What is the pay range for the Patient Services Specialist role?

The pay range for the Patient Services Specialist role is between $14.51 and $22.17, with additional compensation possible for shift differentials, overtime, and other incentives.

What kind of benefits does Providence offer?

Providence offers a comprehensive benefits package that includes a 401(k) Savings Plan with employer matching, healthcare benefits, life and disability insurance, paid time off, and well-being resources, among others.

Where is the job location for the Patient Services Specialist position?

The job location for the Patient Services Specialist position is at Covenant Medical Group - Northwest Clinic, 611 N Frankford Ave, Lubbock, TX.

What is the organizational culture like at Providence?

The organizational culture at Providence is patient-focused and emphasizes whole-person care built on understanding, commitment, and mutual respect, valuing the voices and contributions of all caregivers.

Covenant Health

Science & Healthcare
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Covenant Health is East Tennessee’s top performing healthcare network. We are consistently recognized both nationally and regionally for quality and excellent patient care, and have received quality awards from The Joint Commission, VHA, Leapfrog, IBM Watson, and US News and World Report. We are also the region’s largest employer and have been named to Forbes’ Best Employers list five times in a row, in the categories of Best Large Employer, Best Employer for Women, Best Employer for Diversity, and Best Employer in the state of Tennessee. Our more than 10,000 employees are guided by our Pledge of Excellence: to put our patients first, strive for excellence every day, and to make Covenant Health the first and best choice. If your values align with ours, we’d love to talk with you about joining our team. Covenant Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.