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Payments and Checkouts Team Leader

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IKEA

Dec 4

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Edmonton

Requirements

  • You are a strong hands-on leader who knows how motivate our customers to shop with us more frequently because they trust us to make their shopping experience successful and their visits worthwhile.
  • You have a passion fueled with a big ‘can-do’ attitude - you develop and inspire co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.
  • You have a thorough understanding of customers behaviors and current home furnishing trends to strengthen further our connection with the everyday life of the many people.
  • You have formal qualifications in Marketing, Sales, Business/Finance or equivalent with a minimum 5 years of experience in Payments, Customer Experience/support or similar and delivering results.
  • You have a minimum 5 years of experiences in payments or customer experience operations and a minimum 5 years of experience in leading and influencing co-workers.
  • This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Responsibilities

  • Identify payment and checkout development opportunities, based on local market relevance and customer needs.
  • Manage local vendors where applicable to ensure sustainable vendor relations and minimize costs.
  • Ensure and facilitate trainings in checkout routines, co-worker interactions, legal compliance, safety as well as the best practices.
  • Build SME (Subject Matter Experts) competence through understanding markets, consumer and total business operations.
  • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact.
  • Secure the integrated multichannel conversion by meeting customers’ expectations, reflecting a compliant, efficient and seamless payment experience across all channels.
  • Measure conversion and customer satisfaction in payment and checkout to ensure performance excellence throughout the year.
  • Contribute to the transformation of IKEA by being an active player in driving an open and sharing climate and a role model of our values.

FAQs

What is the job title for this position?

The job title for this position is Payments & Checkouts Team Leader.

What qualifications are needed for this role?

You need formal qualifications in Marketing, Sales, Business/Finance or equivalent, along with a minimum of 5 years of experience in Payments, Customer Experience/support or similar.

How many years of experience in leading co-workers is required?

A minimum of 5 years of experience in leading and influencing co-workers is required for this position.

What type of work environment does IKEA promote?

IKEA promotes an inclusive work environment that celebrates uniqueness, aligns with core values, and focuses on the development of co-workers.

What responsibilities will I have in this role?

You will identify payment and checkout development opportunities, manage local vendors, facilitate training, measure customer satisfaction, and contribute to a positive work environment.

Is there a focus on customer satisfaction in this role?

Yes, measuring customer satisfaction in payment and checkout is critical to ensure performance excellence throughout the year.

Does this position require a criminal record check?

Yes, this position requires the submission of a satisfactory criminal record check.

What benefits does IKEA offer to employees?

IKEA offers a comprehensive Total Rewards package, including wellness days, extended health coverage, RRSP matching options, an annual bonus incentive plan, and discounts among other benefits.

What is the starting salary for this position?

The starting rate/salary for this position is $49,000.

How will this role contribute to IKEA's transformation?

You will be an active player in driving an open and sharing climate and acting as a role model for IKEA values within the team and organization.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.

OpportunitiesView all

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