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People & Culture Specialist 1, Resource Center

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BDO

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Grand Rapids

AI generated summary

  • You need a high school diploma, customer service experience, strong communication skills, and proficiency in Microsoft Office. HR experience and knowledge of HR systems are preferred.
  • You will support employees with P&C inquiries, conduct orientations, manage offer letters, assist with payroll and data changes, collaborate on projects, and participate in HR initiatives.

Requirements

  • High School Diploma or GED, required
  • Associate’s degree, preferred; focus in Human Resources, preferred
  • Bachelor’s degree, preferred; focus in Human Resources, preferred
  • Six (6) or more months of experience working in customer service, a shared services/call center in an administrative role, required
  • Prior HR experience preferred
  • Proficient in the use of Microsoft Office Suite, specifically Word and Excel, preferred
  • Prior experience utilizing industry-related human resource management and database systems such as Oracle HCM, and ServiceNow, preferred
  • Excellent verbal and written communication skills as well as interpersonal skills
  • Solid organizational skills with the ability to meet project deadlines with a focus on details
  • Ability to successfully multi-task while working independently or within a group environment
  • Ability to work in a demanding, deadline-driven environment and handle multiple projects simultaneously
  • Ability to build and maintain strong relationships with internal and external client personnel
  • Ability to successfully interact with professionals at all levels
  • Ability to adapt communication style to successfully convey messages and objectives to diverse audience
  • Capable of maintaining confidential information and matters with discretion
  • Ability to successfully evaluate issues and escalate to a higher level or other resource, as appropriate
  • Solid understanding of firm policies and procedures and personnel laws
  • Strong analytical skills with a solid understanding of standard human resources processes
  • Ability to deliver presentations and facilitate meetings/training sessions

Responsibilities

  • Acts as a resource to current employees regarding questions related to P&C systems, including BDOU, Payroll Self-Service, Performance, Benefits
  • Provides support to new employees and principals regarding policies and procedures, new hire processes, employment forms, performance management, etc.
  • Acts as resource to former employees regarding questions related to electronic payroll records, changes of address, W-2 requests, etc.
  • Acts as a resource to current and former principals and employees related to requests for employment verifications.
  • Sends communication to voluntarily terminating employees providing all necessary separation information and instructions for completion prior to departure from the firm
  • Creates and maintains accurate, current ticket history and documentation related to each inquiry/request received within the P&C Resource Center through My Support Center
  • Collaborates with other P&C Resource Center staff on projects for P&C Resource Center improvements
  • Conducts weekly new hire orientation presentation, review of firm resources and review of I-9’s for new hires
  • Assists in the administration of national programs, including Professional Certification preparation materials and corporate credit cards
  • Provides applicable communications for transactions within the P&C management system in association with data changes, salary changes, transfers, location changes and working hour changes
  • Revises offer letters in My BDO
  • Drafts and distributes appropriate offer materials upon offer acceptance
  • Drafts and distributes change in start/end date requests
  • Submits background and criminal searches for applicable new hires
  • Assists Center of Excellence (COEs) with employee questions regarding Total Rewards, Performance Management, Payroll, Finance, Talent Acquisition, Paid Time Off, etc.
  • Submits requests for all payroll payouts related to relocation and signing bonuses, final wages, PTO payouts, and other appropriate payroll payments or deductions related to employee relations matters for current and terminating professionals
  • Participates in HR related projects in conjunction with COE leaders
  • Attends weekly P&C Resource Center team call
  • Participates in the P&C Field and P&C Resource Center monthly collaboration call
  • Assists in the P&C Resource Center project list and task items
  • Participates in firm expansions including offers, background checks, I-9 Service Center and on-site support if needed

FAQs

What is the primary responsibility of the People & Culture Specialist 1?

The primary responsibility of the People & Culture Specialist 1 is to deliver quality customer service to firm principals, professionals, and P&C peers by resolving inquiries related to employment verifications, P&C initiatives, firm policies, and P&C systems.

What qualifications are required for this position?

A High School Diploma or GED is required, while an Associate’s or Bachelor’s degree, preferably in Human Resources, is preferred.

Is prior HR experience necessary for this role?

While prior HR experience is preferred, it is not explicitly required. However, at least six months of experience in customer service or an administrative role is required.

What software skills are preferred for this position?

Proficiency in Microsoft Office Suite, specifically Word and Excel, is preferred. Experience with human resource management and database systems such as Oracle HCM and ServiceNow is also preferred.

Will the People & Culture Specialist 1 handle any payroll-related tasks?

Yes, the P&C Specialist 1 will submit requests for various payroll payouts related to relocation, signing bonuses, final wages, and PTO payouts.

Does this role involve supervising others?

No, the People & Culture Specialist 1 position does not have any supervisory responsibilities.

What types of programs will the P&C Specialist assist in administering?

The P&C Specialist will assist in administering national programs such as the American Express Corporate Card and Professional Certification Reimbursement programs.

What skills are important for success in this position?

Important skills include excellent verbal and written communication, solid organizational abilities, the capacity to multi-task, relationship-building capabilities, and strong analytical skills.

Is there an opportunity for advancement in this role?

Yes, BDO offers flexibility and opportunities for advancement within the organization.

What is BDO’s stance on diversity and inclusion?

BDO is committed to welcoming diverse perspectives and understanding the experiences of its professionals and clients, fostering an inclusive work environment.

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BDO

Accounting
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

BDO is the leading provider of professional services within the mid-tier of our profession. We are proud to deliver seamless client service, from 1658 offices in 167 countries, across the world. Our 91K+ professionals continuously transform our approach by embracing future-oriented technology and focusing on quality. Strategic decisions and investments made in recent years have further equipped the organisation with the global infrastructure and innovative solutions needed to deliver long-term value for our clients.