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People Operations Representative

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ASML

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Consulting
    People, HR & Administration
  • Chandler

AI generated summary

  • You need a relevant degree or experience, 0-2 years in HR ops, strong customer service skills, teamwork, adaptability, attention to detail, and effective communication.
  • You will handle inquiries, support HR portal users, provide operational support, gather data, ensure compliance, escalate issues, drive process improvements, and maintain service levels for customer satisfaction.

Requirements

  • Bachelor’s degree or equivalent combination of education and/or experience
  • At least 0-2 years of working experience, ideally in HR Operations
  • Ability to consistently deliver high quality customer service in a professional and efficient manner
  • Knowledge of HR processes, systems and policies
  • Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers
  • Ability to quickly find your way in a network of information
  • Ability to work as part of a team as well independently
  • Plans & aligns (effectively manage priorities and workload)
  • Ability to work in a changing environment to meet demanding deadlines and timescales
  • Acts with integrity and instills trust
  • Shows personal ownership
  • Demonstrates Challenge, Collaborate and Care (3 C’s) in customer interfacing both towards employees, managers & HR colleagues
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Responsibilities

  • Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end to end way of working.
  • Supporting customers on the HR portal and relevant online tools in completing transactions.
  • Providing operational advisory support and administrative services to in-scope processes.
  • Perform customer related data gathering and input.
  • Working according to defined standards, in line with global end to end processes & tooling and local compliancy.
  • Escalating cases where guidance and clarification of policies and procedures is required.
  • Actively identifying customer-centered improvements and participating in improvement projects. Driving standardization, simplification and automation of the relevant processes.
  • Ensuring service level agreements are met and a higher level of customer satisfaction is reached.
  • Safeguarding own knowledge & skills and updating knowledge database.

FAQs

What is the main responsibility of a People Operations Representative at ASML?

The main responsibility of a People Operations Representative is to handle a wide variety of HR duties including managing inquiries, providing operational advisory support, data collection, report generation, and ensuring compliance with HR processes and policies.

What qualifications are required for this position?

A Bachelor’s degree or equivalent combination of education and/or experience is required, along with 0-2 years of working experience, ideally in HR Operations.

Is there a flexible working arrangement available?

Yes, a flexible workplace arrangement may be available, allowing employees to work remotely up to two days a week, depending on the role's suitability.

Where is this position located?

This position is located on-site in Chandler, AZ.

What kind of experience is preferred for this role?

Ideally, candidates should have at least 0-2 years of working experience in HR Operations.

What skills are important for success in this position?

Important skills include strong customer focus, attention to detail, the ability to work under demanding deadlines, effective communication, and the ability to collaborate with a diverse range of individuals.

Are there opportunities for travel in this position?

Travel may be required occasionally, depending on business needs.

How does ASML approach diversity and inclusion?

ASML values and respects the importance of a diverse and inclusive workforce and is committed to recruiting, hiring, training, and promoting individuals without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

What are the physical requirements of this role?

The role requires routine sitting, walking, talking, hearing, using hands for typing and handling, as well as occasional lifting/moving up to 20 pounds. Specific vision abilities are also required.

How does ASML assist applicants with disabilities?

ASML provides reasonable accommodations to applicants and employees with disabilities, allowing them to apply for jobs, perform essential job functions, and access the benefits of employment.

What is the primary contact center managed by People Operations US?

People Operations US acts as the primary contact center for employees, managers, and HR in the US, managing all Hire2Retire operational processes.

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ASML

Be part of progress

Manufacturing & Electronics
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Who are we? ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world. What do we do? We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips. Who are our people? While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward. If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.