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People Support, Front Line Manager

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Apple

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
  • Austin

AI generated summary

  • You need 7+ years in HR or ops leadership, a degree, HR system experience, strong analytics, and a passion for team development. Secondary languages and macOS skills are a plus.
  • You will lead HR operations, support employee experiences, manage benefits and compliance, drive improvements, and collaborate with teams to ensure effective support for a growing workforce.

Requirements

  • Minimum 7 years of Human Resources experience and 2 years of leadership experience, OR operational leadership and high-volume customer support experience with 2+ years of direct leadership experience.
  • Bachelor’s degree or equivalent experience
  • Experience with enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc.).
  • Obsession with the employee experience, viewing every inquiry as an opportunity to make a difference.
  • Ability to navigate complex business needs and develop well-considered solutions.
  • Strong attention to detail and action-oriented, using data to drive improvements.
  • Strong analytical skills to understand data and propose credible business or process improvements.
  • Passion for people, team management, coaching, and mentoring, with a drive to support team development.
  • Secondary language skills are a plus
  • Experience with macOS or a strong desire to learn.

Responsibilities

  • Drive exceptional employee experiences in a collaborative, innovative environment.
  • Lead our AMR HR team in providing world-class support and care, ensuring seamless operations and scalable solutions for a rapidly growing workforce.
  • Deliver comprehensive employee support across multiple countries.
  • Lead a team of HR professionals, including direct leadership of supervisors.
  • Lead all aspects of operational management, HR program administration (Benefits, Payroll, HR Systems), and compliance.
  • Drive process improvements and implement scalable solutions.
  • Partner with cross-functional teams to address emerging needs.
  • Foster a positive employee experience and lead a high-performing team in a fast-paced environment.

FAQs

What is the role of the People Support, Front Line Manager?

The People Support, Front Line Manager leads the AMR HR team in delivering comprehensive employee support, ensuring seamless operations and implementing scalable solutions for a rapidly growing workforce.

What are the weekly hours for this position?

The weekly hours for this position are 40.

What qualifications are required for this role?

A minimum of 7 years of Human Resources experience and 2 years of leadership experience, or operational leadership and high-volume customer support experience with 2+ years of direct leadership experience, along with a Bachelor’s degree or equivalent experience is required.

Are there opportunities for process improvement in this role?

Yes, the role involves driving process improvements, implementing scalable solutions, and partnering with cross-functional teams to address emerging needs.

Is experience with enterprise HR systems necessary?

Yes, experience with enterprise HR systems such as Oracle, PeopleSoft, SAP, or Workday is required.

What kind of support is expected from the team?

The team is expected to deliver world-class support and care across multiple countries, addressing employee inquiries and providing comprehensive assistance on various HR matters.

Does the company emphasize employee experience?

Yes, there is a strong obsession with the employee experience, aiming to view every inquiry as an opportunity to make a positive difference.

Is secondary language proficiency beneficial for this position?

Yes, secondary language skills are considered a plus for this position.

What is the company’s stance on diversity and inclusion?

Apple is an equal opportunity employer committed to inclusion and diversity, taking affirmative action to ensure equal opportunity for all applicants.

Are there any specific traits valued in a candidate for this role?

Yes, strong analytical skills, attention to detail, a passion for people management, coaching and mentoring, and an action-oriented approach using data to drive improvements are valued traits.

Do you require experience with macOS?

While experience with macOS is a plus, having a strong desire to learn is also valued.

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Apple

Technology
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.