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Performance Coach

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  • Job
    Full-time
    Mid Level
  • Consulting
    People, HR & Administration
  • Fairfax

Requirements

  • 4 or more years of experience in Employee Relations, Human Resources, Talent Management, Talent Development, Labor Relations or Business Management
  • Conflict management
  • Exemplary interpersonal and mentorship skills
  • Ability to coach and influence leaders and employees
  • Strong communication and presentation abilities
  • Strong written communication
  • Applies critical thinking to solve problems
  • Exercises good judgment in decision-making
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Responsibilities

  • The performance coach will lead enterprise-wide M&A performance procedures to drive performance and productivity for the business, employees, and leaders. Performance coaches will create and oversee a systematic process to address performance concerns with consistency and standardization. They will be expected to work with cross-divisional leaders to provide support, coaching, and feedback regarding underperforming employee situations. It is expected that the performance coach will align with leaders and employees on company goals, trainings, feedback, and performance adjustments. The performance coach will identify, report, and resolve performance management cases.
  • Create and oversee the implementation of performance procedures that support and enhance employee performance and business productivity
  • Evaluate the effectiveness of feedback and individual development plans, making improvements as necessary
  • Stay up-to-date with the latest trends and best practices in performance management
  • Partner with cross-divisional leaders and employees to provide support, coaching, and feedback regarding performance management situations
  • Help set performance expectations and goals for leaders and employees through continuous feedback loop communications and constructive development plans
  • Gather and assess business intelligence and necessary data to assess employee performance and identify individual and/or departmental workplace issues and developmental barriers
  • Identify, report, and resolve performance management cases
  • Provide a factual basis for management decisions regarding hiring or letting go of employees, Ensure leaders have provided and documented feedback and support to employees
  • Consult with HR Partner and Legal team as needed

FAQs

What is the role of a Performance Coach at United Airlines?

The Performance Coach will lead enterprise-wide M&A performance procedures to drive performance and productivity for the business, employees, and leaders, focusing on creating and overseeing systematic processes to address performance concerns.

What qualifications are required for the Performance Coach position?

Candidates must have 4 or more years of experience in Employee Relations, Human Resources, Talent Management, Talent Development, Labor Relations, or Business Management, along with strong communication skills and the ability to coach and influence others.

Are there opportunities for career growth in this position?

Yes, United Airlines emphasizes building careers and promotes a culture where employees can pursue unique career paths and make a measurable difference in the organization.

Is prior experience in performance management necessary?

While not explicitly stated, experience in Employee Relations, Human Resources, or Talent Management can be beneficial and is part of the minimum qualifications.

Do I need any certifications to apply for this role?

While not mandatory, having PHR or SPHR certifications can help propel your application from the pack.

Is this position eligible for fully remote work?

No, this position supports hybrid work locations from United hubs or Corporate Support Centers, such as Chicago or Houston.

What types of training and support will a Performance Coach provide?

The Performance Coach will partner with cross-divisional leaders to provide support, coaching, and feedback regarding performance management situations and help set performance expectations and goals.

Are there any specific legal requirements for this position?

Yes, candidates must be legally authorized to work in the United States for any employer without sponsorship.

What qualities are preferred in candidates for the Performance Coach role?

Preferred candidates will have the ability to explain complex processes clearly, experience interpreting performance data and statistics, and experience in conflict management.

Is diversity valued in the hiring process at United Airlines?

Yes, United Airlines values diverse experiences and perspectives and encourages all individuals who meet the minimum qualifications to apply.

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